Patient Care Coordinator-Community Health Center

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Patient Care Coordinator for the Community Health Center. This position is one of the most important functions in the health care delivery system and the first point of contact. This position will receive the patient and coordinate them into the services needed. Making appointments and making preliminary assessment category of payment for patients are essential before provider can see them and proceed with billing in accordance with services provided.

Responsibilities and Duties

It is the duty and responsibility of the Patient Care Coordinator to:

•        welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures;

•        schedule appointments and direct walk-in patients and emergencies as per established policies and procedures;

•        train and use a Practice Management system once enabled;

•        answer all incoming calls and route them to the appropriate staff;

•        turns on/off after hours call service;

•        register all patients per registration protocols and collect all documentation;

•        generate route slips for each patient, and assure that all services provided have been checked out properly;

•        review and verify patient coverage of insurance or other agencies and computes the charges to be paid by the patients;

•        utilize sliding fee scale as directed;

•        bill third parties when applicable using current ICD and CPT codes;

•        reconcile bills monthly;

•        prepare for accounting;

•        collect deposits or co-pays/deductible prior to the patient being seen by the provider per established policies and procedures;

•        inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected;

•        work closely with medical and nursing staff to assure smooth patient flow and cut down on waiting time;

•        work closely with the health promotion personnel and refer them to patients who did not keep their appointment for follow-up;

•        call and remind patient of his/her appointment;

•        follow-up on “no show” patients per protocol;

•        communicate patient’s problem/complaint to the office manager or his/her designee;

•        data entry into grant required documentation as instructed, routine utilization of EHR system;

•        run requisitions on internal bills for the clinic according to practice and procedure;

•        take inventory and monitor use of office supplies and reordering as needed;

•        complete on-line/paper Medicaid applications for patients;

•        participate on QA and QI initiatives within the setting as directed; and

•        perform other duties as required.

Qualifications and Skills

MINIMUM QUALIFICATIONS

Minimum qualifications include the following:

  • High School Diploma or equivalent.

  • Knowledge in CPT billing certification; HIPAA training.

  • One year of medical experience in a similar setting.

• One to two years of experience in patient access.

  • Ability to relate to patients; must believe in health care with dignity for all.

  • Ability to communicate with people and understand their problems.

  • Belief in health care dignity for all

  • Proficient in MS Office Suite

PREFERRED QUALIFICATIONS

Preferred qualifications include the following:

• Prior knowledge of Practice Management Systems and Electronic Health Records

• Medicaid Application trained

• Sliding Fee Scale experience

Compensation and Benefits

Competitive compensation and benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

The Licensed Practical Nurse works with agency clients in the Adult Residential Program (both STC and LTH/IOP). The Licensed Practical Nurse orients clients to the agency and the expectations of services which are to be received through the Medical Staff and managing the agency clients’ medical care. The Licensed Practical Nurse facilitates health care services as a support to the clients’ own self-management. All residents are responsible for their own health care services and management of their medication administration and supply of that medication. It is not the policy of the agency to provide all medical services to agency residents.

DUTIES & RESPONSIBILITES

It is the duty and responsibility of the Licensed Practical Nurse to:

·       assess potential residents for appropriateness for the treatment program;

·       complete an updated assessment on each client after admissions;

·       complete a medical treatment/discharge plan based on updated assessment;

·       communicate the treatment plan with the treatment team upon admission and on a monthly basis;

·       provide on-going health education to all residents as outlined in the Residential Program Manual;

·       provide on-going assessment of acute medical/nursing needs of all residents and refers residents to appropriate treatment centers;

·       monitor prescribed medication consumption and treatments that includes assessing resident knowledge and understanding of medication and treatment regimens, as well as, accuracy of administration;

·       coordinate the management of patient’s medication stock including pharmacy pick-up and drop-off of meds, calling in refills for clients, and upkeep of how medication is stored;

·       conduct urine drug screens on all residents as directed to do so;

·        conduct weekly psycho education classes;

·       follow treatment care plans set forth by the medical staff;

·       document all pertinent health related information about residents on the resident chart that is done routinely and according to nursing standards of practice;

·       complete Incident Report form before the end of a shift if applicable; and

·       maintain HIPAA guidelines; and

·       perform other duties as assigned.

Client Induction duties include the following:

·       Nurse will review all admissions packets to determine if potential client is eligible for program and if they need PPD, medical records requested, H & P, Psych evaluation. On review of the candidate’s drug of choice, last use and consumption level, a determination of need for medical detox may be necessary as well.

·       At time of admission, ALL new admits will meet with a staff nurse. At that time, MARs form, determination of med call schedule for patient, education on med refill process, med slips, and general health conduct will be explained and documented by the nurse and placed into a medical chart.

·       Nurse will place PPD within 72 hours of admission to the program and read within 72 hours of placement. Any clients with a positive PPD or showing signs of possible TB infection will be referred to the Wetmore Clinic for further follow up.

·       Photocopy any insurance or Medicaid card for chart. Document emergency contact and relationship in the event client goes to ER or needs financial assistance for medical.

·       Review of chart will be determine if patient will go onto the psychiatry schedule based on initial determination to enter program. (i.e. follow-up, first visit within 30 days, or prn).

Psychiatry duties include the following:

·       Work with Community Health Center (CHC) staff to ensure that clients who are in need of a psych evaluation as indicated by their initial screen or at the Chief Medical Officer’s request are scheduled for an appointment.

·       Work with treatment staff to report appointments and assist in scheduling if needed.

·       Print out notes/visits from the EHR for client charts and submit for filing.

·       Receive any verbal orders by providers, document, and facilitate them.

Medical duties include the following:

·       Medical slips will be picked up twice daily from the treatment team office.

·       Nurse will take vital signs on patients that have medical complaints that require triage and present them to the CHC with that patient’s chart ready for review.

·       All HIV screening will be offered to OHL clients by the CHC. The Nurse will coordinate with the CHC as needed.

·       Nurse will call and coordinate clients to CHC as needed.

·       Nurse will review all charts seen by the CHC and or arrive by medical feedback sheet and follow instructions as directed. It may be necessary to educate client on diagnosis and treatment plan with goals.

·       Print out notes/visits from electronic health records for client charts and submit them for filing.

Treatment Team Meetings duties include the following:

·       Nurse will attend the weekly treatment team meeting and bring any concerns to the Counselors regarding clients and listen to concerns of the Counselors and assist if it is a Medical Staff issue.

·       Nurse will bring and present the MAR book in the weekly treatment team meetings.

Discharge duties include the following:

·       All clients discharged or graduated from OHL, will obtain their personal medication from the front desk and sign an acknowledgement receipt of the medications that they receive. This receipt is to be scanned into the client’s chart.

·       Medical Staff Daily Inquiries – Report with night staff for shift change.

·       Check in with the Front Desk to know if any clients went to the ER after hours and attain paperwork. Medical visits must be accompanies with a medical feedback sheet, any pertinent labs, and notes for the visit. All clients going out of the house for medical appointments will be obligated to stop at the nurse’s office to report what occurred in the visit and submit any paperwork before going back on the floor.

·       Pharmacy Coordination – Occurs as needed. Pharmacy coordination may include but is not limited to MHSD, Avita, St. Vincent DePaul’s, and local community pharmacies.

·       Facilitate medication refills by instructing clients how to fill out a medication refill request, attain refills, and arrange for payment.

·       Call medications in to pharmacy prior to departure, patient must fill out sheet with financial request.

·       Document on a pharmacy log which clients have pending medications.

·       On arrival of medications, document all arrivals into each client’s chart.

·       Insert any medication information sheets into patient’s chart.

·       Any clients that have stat prescriptions send and fill ASAP if they are antibiotics, anti-inflammatory medication, etc…

·       Clients who do not request medications prior to running out will have this reported to the client’s individual Counselor.

Protocol includes the following:

·       All new admits will have a medical record in the EHR. These records will hold clients’ recent PPD, intake packet from admissions, a medical reconciliation form of all meds, and any medical records that arrived for the client such as History and Physical, Psych Evaluations, Hospital Records, Labs. This chart will be made when the nurse meets the client and is assembled by the Medical Staff.

·       The Medical Staff will establish appropriate medications which can be used at OHL. Narcotics may not be used in the Adult Residential Program (there may be exceptions in a very few cases to this policy but approval for the use of any narcotic must come from the Program Manager prior to administration of such medication.) Certain pain relievers are acceptable on a case by case basis with documentation from the medical provider who provided the pain reliever. The Nurse may be instructed to give clients comfort medications as outline in the policy and instructed by Community Health Center Staff or the Chief Medical Officer.

·       The Medical Staff will establish what medication calls the client will use for their medication regiment. There are four medication calls per day. As needed medications will be used on a case by case basis. This schedule will be written down for the client to have as a reference and present to their Counselor.

·       The clients’ schedule will be documented into a log for medication calls. This log will allow nursing staff to know when a client has been missing medication calls or not taking them correctly.

·       Medication stock will be stored under lock and key in the Nursing Office Medication Room. Clients will only be allowed access to their medication during medication calls and in special circumstances based on the situation and nurses’ clinical judgment.

·       All staff will observe the taking of medication at each medication call. Observing the bottle instructions, the amount of pills client takes, and how low the medication appears in the bottle. Encouraging patients to be aware of their stock of medication is part of the Medical Staff’s duties.

·       Missed medication calls will results in client missing medication if it is too close to the next medication call based on clinical judgment. There will only be three grace opportunities to take late or missed medications. At that time the nurse will notify that client’s Counselor of the behavior to have it addressed as part of their treatment. These cases should be logged into nurse’s log to be presented in treatment team meetings.

·       Ideally, all medication refills must be paid by the client. Patient must be instructed at time of orientation as to how medications are filled and how frequently.

·       All medication refills need to be written onto a medication refill slip and submitted to the Medical Staff. Depending on level in the program, client’s role in refilling their medications will change to allow them to participate more independently.

·       Patients will be oriented to the process of filling out a medical slip when they are sick.

·       Patient will be informed that all sick visits are triaged and addressed in order or urgency. Clients will not be allowed to go to EH for primary care issues unless indicated.

·       If a client repeatedly complains of issues that are impeding their capacity to participate in a residential program, they may be considered inappropriate for the program and discharged if indicated.

·       All suicidal attempts will result in immediate discharge. Suicidal ideation is to be addressed directly with OHL Staff and the client’s safety will be managed accordingly.

Discharge Planning duties include the following:

·       All clients are to be told their obligation to stop by the Nursing Office prior to discharge or graduation to receive their medications. Clients are to be made aware that if they leave OHL at night or on a weekend, they may return to the nurses’ office in 72 hours, medications will be discarded and a note in chart will indicate last day at OHL noting they did not participate in a discharge plan as contracted.

·       All new clients will sign in their medications and sign out their medications. All clients will be given the phone numbers to Behavioral Health and the Primary Care Clinic’s as part of their orientation in the event they leave without a discharge plan.

Daily Task List includes the following:

·       Report in with staff. Review the night log for any ER visits or medical complaints from the night. Match to Incident Reports as needed.

·       Review all needed actions for the day dealing with the CHC as needed: medication orders, lab draws, chart reviews of or any pending documents to file.

·       Review the intake schedule for admissions and prepare appropriately.

·       Review medical slips submitted by clients of OHL. Triage slips to determine urgency of CHC visit. Number of clients seen is variable. Report client needs to the CHC if warranted.

·       Respond to emails in timely fashion and carbon copy appropriate parties.

·       Coordinate new admits into the CHC for an initial H&P and placement of PPD. Range of clients is determined on activity of admissions.

·       Conduct medication calls.

·       Review Admissions packets on all candidates for the Residential Program and advise on eligibility and needed documentation for any medications.

·       Receive charts at admit and review for all necessary components using chart content checklist. Send Residential Program staff all needed documents: H&Ps, TB skin tests, Psych evaluations.

·       Orient any new admits to the medical side of the Residential Program: medication calls and refills, sick slips etc…

·       Coordinate all received medications at arrival to be available to client by first available medication call.

·       Review any outside facility medical records for residential clients and determine follow-ups as needed.

·       Email Counselors promptly regarding any clients off the floor with new medical orders that would affect their treatment and of any pending offsite medical visits.

·       Review Discharge Summary and/or be aware of any clients leaving. List medication stock on form and have client sign for it. Photocopy and scan into client chart.

Weekly duties include the following:

·       Attend Multi-disciplinary Team Meeting. Participate in the medical components of clients cases as needed.

·       Coordinate patient referrals with the Psychiatrist and Nutritionist Follow-up on providers’ instructions.

·       Meet weekly with the Community Health Center as needed.

·       Pull discharged clients and note discharge date on a progress note and file.

·       Manage the MAR daily, weekly, and monthly as needed and file all MAR into client’s charts.

·       Review MAR for patterns of missed medications by clients, inquire with client as to why, report to Counselor, and Behavioral Health contract as needed.

·       Manage the medications refrigerator and discard old medications.

PHYSICAL DEMANDS

The employee may sit comfortably to do paperwork approximately 30-40% of the time. Walking, standing, bending, and carrying of light items such as papers, books, or small parts approximately 60-70% of the time. Employee must be able to walk about the facility and climb stairs. Local travel is required no more than 10% of the time.

WORK ENVIRONMENT

Work is normally performed inside a temperature controlled office setting.

MINIMUM QUALIFICATIONS

Minimum qualifications include the following:

·       LPN license

·       Healthcare CPR

·       Must be able to work independently with limited supervision

·       Must be able to handle a large caseload of medication management for clients

PREFERRED QUALIFICATIONS

Preferred qualifications include the following:

·        Substance Abuse treatment experience

Compensation and Benefits

Competitive Compensation and Benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

Licensed Counselor/Social Worker-Odyssey House Westbank

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL! To recognize your value to our organization, we offer up to $2,000 supervision reimbursement per year, as well as comprehensive, competitive benefits. Join us in making a difference!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Licensed Counselor or Social Worker. The schedule is Monday-Friday 8 am-5 pm and weekends as needed. The Counselor will provide specialized services for the assigned caseload, provide core and ancillary group therapies weekly, individual counseling and when appropriate, family therapy. The Counselor has the main responsibility of maintaining communication with the referral source, court systems, and other involved human service providers as related to the client’s ongoing treatment and discharge planning. The Counselor is responsible for working within the multidisciplinary team to develop treatment planning, treatment case reviews, and all written documentation as required by the agency, state and federal courts, and all funding sources.

Responsibilities and Duties

It is the duty and responsibility of the Counselor to:

·       provide Clinical services to assigned clients; conduct weekly group therapies, individual counseling  and/or family therapy as outlined in treatment plans; co-lead group therapies; conduct family assessments/therapy;

·       function as a liaison to outside agencies, participate in case planning conferences, and treatment meetings and, when necessary, attend court hearings and represent the agency and client(s);

·       maintain contact with and is available to Agency personnel, client’s drug court officer, and family members regarding client's progress, problems and crises;

·       maintain clinical case file for each client to include: assessments, Individual Treatment Plans,

·       Case notes, and discharge summaries;

·       apply ASAM Criteria to treatment planning;

·       maximize units of services and maintain contract units of service by working with clients to stay engaged in treatment;

·       provide crisis management when indicated by client need;

·       assist with the planning and organization of therapeutic client actives both at and outside of the facility;

·       ensure all written reports are up-to-date in case file;

·       ensure completion of electronic medical record documentation;

·       attend staff and other meetings;

·       attend regularly scheduled in-service training;

·       participate in quarterly training with staff;

·       complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;

·       adhere to all Louisiana Department of Health and Agency contract requirements;

·       maintain COA standards and participate in COA site audits;

·       collaborate with other departments;

·       work with Bayou Health providers for initial authorization and concurrent authorizations;

·       ensure that all sign in sheets are printed for group and all groups are batched for billing; and

·       perform all other duties as assigned.

Qualifications and Skills

Required:

Minimum qualifications include the following:

·       High School Diploma or equivalent

·       Valid CIT certification

·       Currently enrolled in a Clinical Social Work or Counseling Master’s Degree program 

·       At least 1 year of substance use disorder treatment modalities (emphasis on Minnesota Model) and DSM-V experience

·       Excellent communication skills

 ·       LPC or LCSW only

 .       Must be a fully licensed counselor

Preferred:

Preferred qualifications include the following:

·       Bachelor’s Degree in Clinical Social Work or Counseling

Compensation and Benefits

Competitive Compensation and Benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

Licensed Counselor/Social Worker-Briscoe Lake Charles Program

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL! To recognize your value to our organization, we offer up to $2,000 supervision reimbursement per year, as well as comprehensive, competitive benefits. Join us in making a difference!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Licensed Counselor or Social Worker. The schedule is Monday-Friday 8 am-5 pm and weekends as needed. The Counselor will provide specialized services for the assigned caseload, provide core and ancillary group therapies weekly, individual counseling and when appropriate, family therapy. The Counselor has the main responsibility of maintaining communication with the referral source, court systems, and other involved human service providers as related to the client’s ongoing treatment and discharge planning. The Counselor is responsible for working within the multidisciplinary team to develop treatment planning, treatment case reviews, and all written documentation as required by the agency, state and federal courts, and all funding sources.

Responsibilities and Duties

It is the duty and responsibility of the Counselor to:

·       provide Clinical services to assigned clients; conduct weekly group therapies, individual counseling  and/or family therapy as outlined in treatment plans; co-lead group therapies; conduct family assessments/therapy;

·       function as a liaison to outside agencies, participate in case planning conferences, and treatment meetings and, when necessary, attend court hearings and represent the agency and client(s);

·       maintain contact with and is available to Agency personnel, client’s drug court officer, and family members regarding client's progress, problems and crises;

·       maintain clinical case file for each client to include: assessments, Individual Treatment Plans,

·       Case notes, and discharge summaries;

·       apply ASAM Criteria to treatment planning;

·       maximize units of services and maintain contract units of service by working with clients to stay engaged in treatment;

·       provide crisis management when indicated by client need;

·       assist with the planning and organization of therapeutic client actives both at and outside of the facility;

·       ensure all written reports are up-to-date in case file;

·       ensure completion of electronic medical record documentation;

·       attend staff and other meetings;

·       attend regularly scheduled in-service training;

·       participate in quarterly training with staff;

·       complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;

·       adhere to all Louisiana Department of Health and Agency contract requirements;

·       maintain COA standards and participate in COA site audits;

·       collaborate with other departments;

·       work with Bayou Health providers for initial authorization and concurrent authorizations;

·       ensure that all sign in sheets are printed for group and all groups are batched for billing; and

·       perform all other duties as assigned.

Qualifications and Skills

Required:

Minimum qualifications include the following:

·       High School Diploma or equivalent

·       Valid CIT certification

·       Currently enrolled in a Clinical Social Work or Counseling Master’s Degree program 

·       At least 1 year of substance use disorder treatment modalities (emphasis on Minnesota Model) and DSM-V experience

·       Excellent communication skills

 ·       LPC or LCSW only

 .       Must be a fully licensed counselor

Preferred:

Preferred qualifications include the following:

·       Bachelor’s Degree in Clinical Social Work or Counseling

Compensation and Benefits

Competitive Compensation and Benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Health Care Specialist. Health Care Specialist in the first responder for medical emergencies and works with guests and staff in the Low Barrier Shelter (LBS). The Health Care Specialist assesses, orients, facilitates, and support health care services to shelter guests. All guests are primarily responsible for their medical care and management to include medication administration, supply and storage of that medication. 

Responsibilities and Duties

It is the duty and responsibility of the Health Care Specialist to:

• administer vital signs to admitted guests for continued appropriateness for shelter stay

• provide basic life support

• schedule newly admitted guests to OHL’s FQHC or health care facility of choice (when necessary)

• Refer non-medically appropriate guests to alternative shelter and/or care

• provide on-going health education to guests, when necessary, as outlined in the LBS manual

• provide on-going assessment of acute medical needs

• respond to guest medical emergencies in a timely manner

• communicate with medical professionals to rely pertinent medical information

• work with case management to coordinate care for guests

• refers guests to appropriate substance abuse treatment facility

• provide on-going prescribed medication support consumption and treatments that include education on medication and/or treatment regimens

• coordinate the management of guest’s medication stock including pharmacy pick-up and drop-off, calling in refills for with guests, and ensuring medication is securely stored

• enter pertinent health related information into HMIS

• coordinate services with OHL’s iPrevent Prevention Department

• ensures a safe environment for all guests by conducting interior and exterior rounds

• complete Incident Report when needed

• complete rounds inside and outside the facility every 30 minutes

• assist with other shelter functions as requested Program Manager and/or Shelter Supervisor

• maintain HIPAA guidelines; and

• perform other duties as assigned

Qualifications and Skills

Required:

Minimum qualifications include the following:

• EMT-P Certification 

• Healthcare CPR/BLS

• Proficiency in Microsoft Office Software

• Bilingual (Spanish) a plus

• Must be able to work independently with limited supervision 

• Must be able to handle a large caseload of medication management for guests

Compensation and Benefits

Competitive Compensation and Benefits package include insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

·     

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Behavioral Health Technician. The Behavioral Health Technician (BHT) position provides direct supervision of the Low Barrier Shelter (LBS) guests. BHTs work directly with guests supervising all daily activities. Guests reside at the Agency’s Gravier Street campus and therefore BHTs are needed for direct supervision 24 hours and 7 days per week. All BHTs are expected to work closely with all staff to ensure guests receive comprehensive case management services.

Responsibilities and Duties

It is the duty and responsibility of the Behavioral Health Technician to:

·        ensure a safe environment for guests;

·        exercise effective communication skills to assist guests and de-escalate guests and stressful situations;

·        observe and document guest behavior;

·        assist with facility, case management, and recreational activities;

·        monitor guests’ physical well-being;

·        provide input regarding guest status to the interdisciplinary team;

·        oversee the activities of the facility when there is no management staff on duty;

·        function as guest advocate;

·        monitor residents to ensure their compliance with daily schedules and to ensure their safety at all times;

·        receive and pass verbal and written feedback to clinical, medical, and other staff as requested about guest activity and behaviors;

·        complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;

·        complete guest bed checks every 30 minutes or as requested by BHT Supervisor and/or Program Manager and complete required documentation via emails during night rounding;

·        complete facility security rounds and ensure all doors and gates are locked and secured when appropriate;

·        submit shift reports to BHT Supervisor and/or Program Manager throughout shift via email as requested;

·        contact BHT Supervisor and/or Program Manager in the event of a fire or evacuation of the treatment facility as required;

·        assist with other program functions as requested by BHT Supervisor and/or Program Manager including but not limited to transportation and monitoring of the front desk;

·        collect, wash, and dry all guest clothing and linen as assigned on laundry day; and

·        perform other duties as required.

Qualifications and Skills

Required

·        High school diploma or equivalent

·        2 years of Behavioral Health Tech in Acute Psych and substance use disorder treatment experience

·        CPI de-escalation training knowledge

·        Proficient in Microsoft Office Suite

·        Excellent written and verbal communication skills

·        Must be able to work overtime, weekends, holidays, and flexible hours.

·        Candidates in recovery must have 2 plus years of sobriety.

Preferred

·        Bachelor’s Degree in related field (social work, psychology, education)

·        3 plus years of Behavioral Health Tech experience in Acute Psych

·        Knowledge of Narcotics Anonymous and Alcoholic Anonymous principles

·        .           Bilingual a plus (Spanish)

Compensation and Benefits

Competitive compensation and benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Kitchen Assistant. The Kitchen Assistant position is designed to assist in all activities related to culinary operations at the agency. This position assists with all daily activities as they relate to the kitchen, product purchasing, food preparation, food and kitchen supply delivery, kitchen storage, kitchen cleanliness/maintenance, and food service.

Responsibilities and Duties

It is the duty and responsibility of the Kitchen Assistant to:

·        assist with all kitchen related activities;

·        assist in preparation and cooking of food;

·        assist in the delivery of all food and kitchen supplies;

·        assist and oversee clients assigned to work in the kitchen;

·        direct cleaning of kitchen and food storage area;

·        ensure that all clients and staff are compliant with safety practices related to the kitchen and kitchen equipment;

·        conduct and document weekly inventory using agency inventory control;

·        ensure that all food and supplies are properly labeled and organized by date for timely use;

·        add additional inventory as requested by Program Manager or designee;

·        assist with invoices and requisitions related to food, kitchen supplies, and equipment purchasing;

·        coordinate with Program Managers to ensure all food and supplies are within the guidelines of approved agency program menus. Deviations from approved menus must be documented and approved in advance of ordering by the Chief Operations Officer;

·        ensure that kitchen and food storage areas are thoroughly clean and properly maintained, and on a daily basis;

·        report all maintenance issues immediately to the Program Manager or designee;

·        be present for all deliveries in the absence of Kitchen Management and coordinate with the Program Manager to develop a plan to cover deliveries. All deliveries must be accepted and signed by an agency staff member;

·        complete all incident reports, as directed by the Executive Chef or designee, prior to the end of scheduled shift as required by the Incident Reporting Policy and Procedure;

·        assist with filing as requested by the Program Manager;

·        assist with other program functions as requested by Program Manager;

·        perform other duties as required. 

Qualifications and Skills

Required

·        Knowledge of basic sanitation rules and practices

·        Knowledge of food ordering and inventory practices

·        Proficient in MS Office

·        Current Valid Louisiana Driver’s License

·        Excellent written and verbal communication skills

Preferred

·        Serv-Safe certification

·        6 months experience in a group home or health care setting

·        Hospital/Healthcare experience

·        Cleaning experience

Compensation and Benefits

Competitive compensation and benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Sanitation Assistant. The Sanitation Assistant will be responsible for all housekeeping duties of the Low Barrier Shelter.  The assistant will perform a variety of cleaning and maintenance duties. The assistant will oversee maintaining program sites/facilities to OHL’s standards. Duties will include cleaning and keeping the grounds neat.

Responsibilities and Duties

It is the duty and responsibility of the Sanitation Assistant to:

·        keep buildings in clean and orderly condition;

·        perform duties, such as cleaning floors, showers walls and drains, living quarters, washing walls, windows, and handrails, removing debris and trash;

·        carry linens, towels, toilet items, and cleaning supplies;

·        disinfect equipment and supplies, ensuring safe and sanitary storage and care of products;

·        polish furniture and room accessories as needed;

·        clean windows, glass surfaces, and mirrors;

·        monitor chemicals by tracking chemicals with sign in/out sheet;

·        maintaining daily log of duties perform and time;

·        clean rooms, hallways, dining rooms and group rooms, restrooms, corridors, stairways, dorm rooms, and other work areas so that health standards are met;

·        empty wastebaskets, and transport other trash and waste to disposal areas;

·        transport of supplies (will be reimbursed for travel);

·        empty all trash, clean dining rooms, and kitchens;

·        coordinate with other staff and supervisor daily to ensure that services are provided in an efficient and timely manner;

·        work with staff to discuss company policies for cleaning and sanitizing work areas, equipment;

·        monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created;

·        deep clean all facilities every two weeks;

·        clean bathroom floors twice a week; and

·        report repairs and replacements needed when encountered on job;

·        light maintenance work;

·        perform other duties as assigned.

Qualifications and Skills

Required

·        General knowledge of cleaning products, supplies, and techniques for cleaning

·        Reliable and punctual with a dedicated professionalism to job and duties

·        Excellent communication skills

·        Excellent time management skills

·        Excellent organizational skills

·        Ability to work well alone, or with a partner or team

·        Ability to adapt to changing schedules or routines

·        Ability to assist team members with cleaning duties when needed

·        Detail-oriented

·        Reliable mode of transportation

Preferred

·        2 or more years’ experience with commercial cleaning services

·        Advanced knowledge of cleaning products, implements, and practices.

Compensation and Benefits

Competitive compensation and benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

Kitchen Assistant-Residential Program

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking full-time Kitchen Assistants. The schedule is Monday-Friday 8am-5pm and rotating weekends, must be able to work evenings, overnight, and holidays as needed. The Kitchen Assistant position is designed to assist in all activities related to culinary operations at the agency. The Kitchen Assistant works directly with Residential treatment clients assigned to the kitchen. This position assists with all daily activities as they relate to the kitchen, product purchasing, food preparation, food and kitchen supply delivery, kitchen storage, kitchen cleanliness/maintenance, and food service. This position assists the Kitchen Manager and Nutritionist with menu planning and implementation.

Responsibilities and Duties

It is the duty and responsibility of the Kitchen Assistant to:

·        assist with all kitchen related activities;

·        assist in preparation and cooking of food;

·        assist in the delivery of all food and kitchen supplies;

·        assist and oversee clients assigned to work in the kitchen;

·        direct cleaning of kitchen and food storage area;

·        facilitate all client education sessions to ensure weekly training and skill development;

·        ensure that all clients and staff are compliant with all safety practices related to the kitchen and kitchen equipment;

·        conduct and document weekly inventory using agency inventory control;

·        ensure that all food and supplies are properly labeled and organized by date for timely use;

·        add additional inventory as requested by Program Manager or designee;

·        assist with invoices and requisitions related to food, kitchen supplies, and equipment purchasing;

·        coordinate with Program Managers to ensure all food and supplies are within the guidelines of approved agency program menus. Deviations from approved menus must be documented and approved in advance of ordering by the Chief Operations Officer;

• ensure that kitchen and food storage areas are thoroughly clean and properly maintained, and on a daily basis;
• report all maintenance issues immediately to the Senior Program Manager or designee;
• be present for all deliveries in the absence of Kitchen Management and coordinate with the Senior Program Manager to develop a plan to cover deliveries. All deliveries must be accepted and signed by an agency staff member;
• receive and forward verbal and written feedback to clinical, medical, and other Residential staff as required regarding client activity and behavior;
• complete all incident reports, as directed by the Executive Chef, Kitchen Manager, or designee, prior to the end of scheduled shift as required by the Incident Reporting Policy and Procedure;
• assist with filing as requested by the Senior Program Manager;

·        assist with other program functions as requested by Senior Program Manager;

• perform other duties as required. 

Qualifications and Skills

MINIMUM QUALIFICATIONS

Minimum qualifications include the following:

• Knowledge of food ordering and inventory practices
• Proficient in MS Office
• Current Valid Louisiana Driver’s License
• Excellent written and verbal communication skills

PREFERRED QUALIFICATIONS

Preferred qualifications include the following:

·        Functioning personal vehicle

·        6 months experience with substance abuse treatment

·        Hospital/Healthcare experience

·        Cleaning experience

Compensation and Benefits

Competitive Compensation and Benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

Harm Reduction Trainer-Prevention Program

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Harm Reduction Trainer for the Prevention Program. Monday-Friday 8am-5pm with occasional nights/weekends. The Harm Reduction Trainer is responsible for the delivery of harm reduction/overdose prevention training programs to community partners and organizations in New Orleans, Lake Charles and Bayou Vista areas, conducting street outreach, referring individuals to OHL services or other appropriate community resources, and representing the Prevention Program at community outreach, as determined by the Project Manager.

Responsibilities and Duties

It is the duty and responsibility of the Harm Reduction Trainer to:

·        provide various community and OHL client naloxone trainings to community based organizations;

·        inform community members on naloxone use and access through community outreach events;

·        conduct street outreach, outreach events, trainings at OHL, trainings at partner agencies, as directed by Program Manager;

·        conduct data entry and gathering as directed by Program Manager;

·        works with the harm reduction lead trainer;

·        maintain comprehensive documentation of all activities for data collection;

·        responsible for administrative tasks as directed by Program Manager;

·        responsible for training preparation and facilitation

·        refer individuals to the OHL for primary medical care and treatment services;

·        refer individuals to the resource guide as needed;

·        assist with special projects as directed by the Program Manager;

·        organize workload to complete responsibilities in an appropriate and timely manner;

·        adhere to ethical practices by striving to perform in a manner that conforms to the highest standards of ethical behavior, integrity and honesty;

·        take initiative and responsibility for decisions as an individual;

·        exhibit commitment to personal and agency-wide goals;

·        participate in the ongoing development of competencies, technology, and the resources needed to achieve high standards of efficiency and effectiveness;

·        place clients’ needs first, following care management and service delivery protocols;

·        strive to lead through vision, technology, innovation, and customer service; and to make a difference in the lives of the Agency’s employees, patients, and the community;

·        encourage a positive environment and experience for co-workers and clients;

·        treat employees, patients, and business partners with respect;

·        embrace diversity and demonstrate teamwork;

·        promote a safe and efficient working environment by adhering to Agency and Program policies and procedures;

·        exhibit commitment to the Agency’s mission, vision, and values;

·        attend and participate in management, staff meetings, and vendor service meetings as requested;

·        adhere to all Federal Health Insurance Portability & Accountability Act regulations by protecting the privacy and security of all patient/client health information; and

·        perform other duties as assigned.

Qualifications and Skills

Required:

Minimum qualifications include the following:

·        Associate’s Degree or equivalent

·        Excellent communication interpersonal skills

·        One year experience providing health education to various populations.

·        Familiarity with the community served by the Agency

·        Proficient in MS Office Suite

Preferred:

Preferred qualifications include the following:

·        Skilled and experienced in delivery of health education topics to diverse populations

·        Knowledge of various healthcare issues affecting the community served by the Agency

·        Bilingual – English/Spanish, English/Vietnamese

Compensation and Benefits

Competitive compensation and benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL! 

Job Summary

The Clinical Services Supervisor is responsible for performing a wide variety of administrative and clinical tasks. The Clinical Services Supervisor will assume a leadership role within the treatment team and assumes several key responsibilities in the area of client care, staff training, and the supervision of all program components to include ancillary departments to include admissions. The Clinical Services Supervisor is also responsible for maintaining the client census in a fiscally responsible manner.

DUTIES & RESPONSIBILITES

It is the duty and responsibility of the Clinical Services Supervisor to:

· meet all Louisiana Department of Health (LDH) and contractual requirements for client care and client record standards;

· ensure audits of charts are conducted quarterly according to Council on Accreditation (COA) requirements and agency policy and ensure these audit reports are maintained for review;

· ensure psycho-social screens are complete, signed by an LMHP, and in the client record;

· ensure that clients receive quality of care, document evidence of quality of care, and implement and document corrective actions in the event that quality of care needs improvement;

· work with all insurance providers to ensure proper authorizations and maintain proper documentation for billing;

· prepare all billing on a daily, weekly, or monthly basis as assigned by the Program Manager;

· ensure that the facility is clean, safe, and in good working order and report any safety concerns immediately to the Program Manager;

· oversee the operations of the program in the event the Program Manager is unavailable;

· directly supervise the counselors, ensure the positions are filled and that weekend responsibilities are being performed; and

· perform other duties as assigned.

Policy and Procedure Requirements:

· Must read and implement all contract requirements as well as the requirements of all other regulating authorities including LDH and COA.

· Must review and retain knowledge of agency policies and procedures and ensure policies and procedures are practiced and enforced. Responsible for maintaining and updating program operations manual related to clinical issues.

· Responsible for reviewing and implementing COA standards.

Chart Documentation Requirements:

· Maintain accurate charts that have at a minimum: Initial treatment plan, assessments that are appropriate and complete, proper signatures on documents, discharge summaries and plans, quality of chart information must be what is expected of a master’s level clinician (problem statements, goals, measurable objectives, intervention-description of what counselor will do for client, target dates, completion dates, etc.). These documents will contain all of the required components as outlined in the LDH Minimum Standards for Substance abuse Facilities.

Staff Training and Supervision Requirements:

· Responsible for developing and implementing staff training.

· Responsible for ensuring that all new employees receive new employee orientation training, as well as ongoing training at least 3 hours of training per quarter.

·  Ensure that clinical staff is trained on how to keep charts in compliance with requirements, conduct group and individual counseling sessions as well as education services for the client population.

Supervisor Requirements:

· Must maintain the agency cell phone on their person at all times. Ensure phone is set up properly and in working order and regularly check and return calls.

· Ensure authorizations are accurate and done in a timely manner.

· Work with other agency departments such as finance, billing, and human resources in a cooperative manner and be responsive to the needs of these departments as appropriate.

· Assume a leadership role on the treatment team and in weekly staff meetings. Participate in clinical discussions. Assist subordinate staff concerning treatment approaches.

· Be available for audits and responsible for corrective actions for audits as well as maintaining on file all audits, corrective actions, and correspondence concerning audits.

· Maintain a case load of clients.

· Maintain the client census. Monitor and ensure timely movement of clients through the treatment program.

·  Assist with ensuring incidents are reported properly and to the proper authorities.

MINIMUM QUALIFICATIONS

Minimum qualifications include the following:

· Master’s level licensed counselor

· Knowledge of substance abuse services including ASAM criteria

· At least one year of supervisory experience in a clinical setting

· Ability to function independently with a minimum of direct supervision

· Proficient in MS Office Suite

· Ability to complete reporting requirements in a timely manner

· Must be a LPC or LCSW with clinical experience

PREFERRED QUALIFICATIONS

Preferred qualifications include the following:

· 2 plus years of supervisory experience in a clinical setting

Compensation and Benefits

Competitive Compensation and Benefits package includes life insurance and 401k match for eligible employees.

Case Manager-Prevention Program

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Case Manager for the Prevention Program. The schedule is Monday-Friday 8am-5pm. This role is a full-time grant funded position by the Hepatitis C Elimination Initiative Pilot.   The Case Manager/Peer Support plays a vital role in the Hep C Free grant by helping participants navigate medical, behavioral health, and social service systems while providing peer-based support, advocacy, and individualized care coordination. This position assists clients with HCV-related care, addresses interconnected needs, and helps remove barriers such as lack of identification, stigma, and transportation. Case Managers connect participants to treatment, housing, benefits (including Medicaid), and other essential services, while providing ongoing follow-up, goal setting, crisis support, and documentation. Individuals with lived experience in substance use disorder, serious mental illness, HCV/HIV, or homelessness bring cultural alignment and mutual understanding to empower participants and support long-term health and stability.

Duties & Responsibilities

It is the duty and responsibility of the Case Manager to:

• Assesses client needs, connects them to services, supports Medicaid enrollment, coordinates care, documents progress, and builds relationships
• Assess guest(s) Medicaid status and follow agencies policy and procedures to obtain and maintain Medicaid status.
• Make necessary referrals to fill potential gaps in assistance
• Case management will involve screening, intake, assessment, individualized housing plan development, monitoring, linkage to appropriate community resources, follow up, appropriate transition to housing, etc.
• Ensure guest(s) are referred to and/or aware of available vocational, educational, housing, and social services in the community
• Delivering health education programs and community outreach to targeted communities through grant-funded initiatives
• Deliver specialty support, psychoeducational services, and prevention and harm reduction services
• Ensure that 100% of enrolled participants have an individualized care plan, maximize units of services, and maintain contract units of service by working with clients to stay engaged in treatment
• Utilize Motivational Interviewing (MI), a client-centered approach for eliciting behavior change by guiding participants to explore and resolve ambivalence
• Demonstrate a working understanding of programs and services available, including community resources
• Complete all incident reports before the end of the scheduled shift as required by Incident Policy and Procedure
• Ensure compliance with HIPAA Privacy Rules
• Adhere to all SAMHSA and other contract requirements
• Work effectively with other departments
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

Minimum qualifications include the following:

·       Understanding of at-risk communities

·       Excellent interpersonal and communication skills

·       Experience in care coordination and federal, state benefit enrollment, connection

·       Excellent communication and organizational skills

•           Ability to be creative and flexible within parameters of treatment programs and modalities

PREFERRED QUALIFICATIONS:

• Preferred qualifications include the following:

·       Bachelor’s Degree in related field

·       Peer Support certification

       Lived experience in SUD, SMI, Homelessness or HCV/HIV

Licensed Counselor/Social Worker-Transitions Program

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Licensed Counselor or Social Worker to conduct evening groups. The schedule for the position is Monday through Friday 8am-5pm. The Counselor is responsible for performing a wide variety of client care activities and must function in any program of the agency in accordance with state law. The Counselor will provide specialized services for the assigned caseload; will conduct specialized assessments (when necessary), provide core and ancillary group therapies weekly, individual counseling and when appropriate, family therapy. The Counselor has the main responsibility for maintaining communication with the referral source, court systems, and other involved human service providers as related to the client’s ongoing treatment and discharge planning. The Counselor is responsible for working within the multidisciplinary team to develop treatment planning, treatment case reviews, and all written documentation as required by the agency, state and federal courts and all funding sources. The Counselor participates in Performance Improvement activities as assigned. 

Responsibilities and Duties

It is the duty and responsibility of the Counselor to:

• provide clinical services to assigned client(s): conduct group therapies weekly, individual counseling and/or family therapy as outlined in treatment plan; co-leads group therapies (when necessary) with appropriately assigned staff; conducts family assessments / therapy when possible;
• function as a liaison to outside agencies, participate in case planning conferences, and treatment meetings as needed;
• attend court hearings and represents the agency and client(s) when necessary;
• maintain clinical case file for each client to include: assessments, Individual Treatment Plan,
• Case notes, and discharge summaries;
• ensure all written reports are up-to-date in case file;
• attend staff meetings and all other meetings as needed;
• maintain contact with and is available to agency personnel, client's drug court officer and family members as needed regarding client's progress, problems and crises;
• provide crisis management when indicated by client need;
• attend regularly scheduled in-service training as assigned;
• complete administrative projects as assigned;
• complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;
• assist with the planning and organization of therapeutic client actives both on and off the Main Campus;
• maximize units of services and maintain contract units of service by working with clients to stay engaged in treatment;
• adhere to all Louisiana Department of Health and Agency contract requirements;
• work with and apply American Society of Addiction Medicine criteria to treatment planning;
• work with Bayou Health providers for initial authorization (if needed) and concurrent authorizations;
• follow state licensing requirements;
• participate in Quarterly training with staff;
• participate in Council on Accreditation sight review;
• maintain Council on Accreditation standards;
• coordinate and working with other departments;
• maintain individual licensing requirements, participates in electronic medical record documentation;
• treat clients and other staff with dignity and respect;
• must be able to complete work in allotted amount of time;
• notify managers when they are aware of other staff not following agency policy and procedures;
• ensure that all sign in sheets are printed for group and all groups are batched for billing; and
• perform other duties as assigned.

Qualifications and Skills

Required:

Minimum qualifications include the following:

• Master's degree in Clinical Social Work, Counseling, or related Human Service Field from an accredited Program
• A valid Louisiana State issued license in either counseling, addiction counseling, or social work
• Skilled in individual and group therapy modalities
• Demonstrated interest in working towards highest level of Louisiana licensure within discipline
• Experience in substance abuse treatment modalities (Emphasis on Minnesota Model)
• Excellent written, verbal, organizational, and communication skills
• Ability to be creative and flexible within parameters of treatment programs and modalities
• Written and verbal communication skills
• LPC, LCSW

Compensation & Benefits

Competitive compensation and benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Outreach Coordinator for the Prevention Program. The schedule is 1pm-8pm on Mondays, Thursdays, Fridays, and Saturdays. 8am-5pm on Tuesdays and Wednesdays. Hours are subject to change based on data trends.  The Prevention Outreach Coordinator is responsible for delivering harm reduction programs, conducting a rapid response street outreach effort in partnership with EMS and NOHD, tracking in real time EMS alert system and ODMAP, referring individuals to OHL services or other appropriate community resources, and representing the Prevention Program at community outreach, as determined by the Program Manager.

Responsibilities and Duties

It is the duty and responsibility of the Outreach Coordinator to:

• conduct rapid response daily street outreach using EMS alert system and ODMAP;
• corresponds with EMS on overdose hotspots around the city;
• serve as a representative disseminating information related to OHL's various programing;
• link community members to OHL treatment programs
• maintain updated work calendar, outreach calendar;
• maintain comprehensive documentation and data entry of all outreach activities;
• receive phone calls on outreach phone and document linkage to OHL services;
• present potential partnerships to Project Manager for approval;
• conduct regular research relevant to the Program grant goals;
• responsible for administrative tasks as directed by Program Manager;
• refer individuals to the OHL CHC for primary medical care and treatment services;
• refer individuals to the resource guide as needed;
• assist with special projects as directed by the Program Manager;
• organize workload to complete responsibilities in an appropriate and timely manner;
• adhere to ethical practices by striving to perform in a manner that conforms to the highest standards of ethical behavior, integrity and honesty;
• take initiative and responsibility for decisions as an individual;
• exhibit commitment to personal and agency-wide goals;
• participate in the ongoing development of competencies, technology, and the resources needed to achieve high standards of efficiency and effectiveness;
• place clients and community member's needs first, following care management and service delivery protocols;
• strive to lead through vision, technology, innovation, and customer service; and to make a difference in the lives of the Agency's employees, patients, and the community;
• encourage a positive environment and experience for co-workers and clients;
• treat employees, patients, and business partners with respect;
• embrace diversity and demonstrate teamwork;
• promote a safe and efficient working environment by adhering to Agency and Program policies and procedures;
• exhibit commitment to the Agency's mission, vision, and values;
• attend and participate in management, staff meetings, and vendor service meetings as requested;
• adhere to all Federal Health Insurance Portability & Accountability Act regulations by protecting the privacy and security of all patient/client health information; and
• perform other duties as assigned.

Qualifications and Skills

Required:

Minimum qualifications include the following:

• Excellent communication interpersonal skills
• One year experience providing health education to various populations
• Familiarity with the community served by the Agency
• Proficient in MS Office Suite
• Must be mobile

Preferred:

Preferred qualifications include the following:

• Associate Degree or better
• Skilled and experienced in delivery of health education topics to diverse populations
• Knowledge of various healthcare issues affecting the community served by the Agency
• Bilingual: English/Spanish, English/Vietnamese
• Certified Medicaid enrollment preparer
• Allscripts EHR experience
• HCT certified

Compensation and Benefits

Competitive compensation and benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

The Licensed Practical Nurse works with agency clients in the Adult Residential Program (both STC and LTH/IOP). The Licensed Practical Nurse orients clients to the agency and the expectations of services which are to be received through the Medical Staff and managing the agency clients’ medical care. The Licensed Practical Nurse facilitates health care services as a support to the clients’ own self-management. All residents are responsible for their own health care services and management of their medication administration and supply of that medication. It is not the policy of the agency to provide all medical services to agency residents.

DUTIES & RESPONSIBILITES

It is the duty and responsibility of the Licensed Practical Nurse to:

·       assess potential residents for appropriateness for the treatment program;

·       complete an updated assessment on each client after admissions;

·       complete a medical treatment/discharge plan based on updated assessment;

·       communicate the treatment plan with the treatment team upon admission and on a monthly basis;

·       provide on-going health education to all residents as outlined in the Residential Program Manual;

·       provide on-going assessment of acute medical/nursing needs of all residents and refers residents to appropriate treatment centers;

·       monitor prescribed medication consumption and treatments that includes assessing resident knowledge and understanding of medication and treatment regimens, as well as, accuracy of administration;

·       coordinate the management of patient’s medication stock including pharmacy pick-up and drop-off of meds, calling in refills for clients, and upkeep of how medication is stored;

·       conduct urine drug screens on all residents as directed to do so;

·        conduct weekly psycho education classes;

·       follow treatment care plans set forth by the medical staff;

·       document all pertinent health related information about residents on the resident chart that is done routinely and according to nursing standards of practice;

·       complete Incident Report form before the end of a shift if applicable; and

·       maintain HIPAA guidelines; and

·       perform other duties as assigned.

Client Induction duties include the following:

·       Nurse will review all admissions packets to determine if potential client is eligible for program and if they need PPD, medical records requested, H & P, Psych evaluation. On review of the candidate’s drug of choice, last use and consumption level, a determination of need for medical detox may be necessary as well.

·       At time of admission, ALL new admits will meet with a staff nurse. At that time, MARs form, determination of med call schedule for patient, education on med refill process, med slips, and general health conduct will be explained and documented by the nurse and placed into a medical chart.

·       Nurse will place PPD within 72 hours of admission to the program and read within 72 hours of placement. Any clients with a positive PPD or showing signs of possible TB infection will be referred to the Wetmore Clinic for further follow up.

·       Photocopy any insurance or Medicaid card for chart. Document emergency contact and relationship in the event client goes to ER or needs financial assistance for medical.

·       Review of chart will be determine if patient will go onto the psychiatry schedule based on initial determination to enter program. (i.e. follow-up, first visit within 30 days, or prn).

Psychiatry duties include the following:

·       Work with Community Health Center (CHC) staff to ensure that clients who are in need of a psych evaluation as indicated by their initial screen or at the Chief Medical Officer’s request are scheduled for an appointment.

·       Work with treatment staff to report appointments and assist in scheduling if needed.

·       Print out notes/visits from the EHR for client charts and submit for filing.

·       Receive any verbal orders by providers, document, and facilitate them.

Medical duties include the following:

·       Medical slips will be picked up twice daily from the treatment team office.

·       Nurse will take vital signs on patients that have medical complaints that require triage and present them to the CHC with that patient’s chart ready for review.

·       All HIV screening will be offered to OHL clients by the CHC. The Nurse will coordinate with the CHC as needed.

·       Nurse will call and coordinate clients to CHC as needed.

·       Nurse will review all charts seen by the CHC and or arrive by medical feedback sheet and follow instructions as directed. It may be necessary to educate client on diagnosis and treatment plan with goals.

·       Print out notes/visits from electronic health records for client charts and submit them for filing.

Treatment Team Meetings duties include the following:

·       Nurse will attend the weekly treatment team meeting and bring any concerns to the Counselors regarding clients and listen to concerns of the Counselors and assist if it is a Medical Staff issue.

·       Nurse will bring and present the MAR book in the weekly treatment team meetings.

Discharge duties include the following:

·       All clients discharged or graduated from OHL, will obtain their personal medication from the front desk and sign an acknowledgement receipt of the medications that they receive. This receipt is to be scanned into the client’s chart.

·       Medical Staff Daily Inquiries – Report with night staff for shift change.

·       Check in with the Front Desk to know if any clients went to the ER after hours and attain paperwork. Medical visits must be accompanies with a medical feedback sheet, any pertinent labs, and notes for the visit. All clients going out of the house for medical appointments will be obligated to stop at the nurse’s office to report what occurred in the visit and submit any paperwork before going back on the floor.

·       Pharmacy Coordination – Occurs as needed. Pharmacy coordination may include but is not limited to MHSD, Avita, St. Vincent DePaul’s, and local community pharmacies.

·       Facilitate medication refills by instructing clients how to fill out a medication refill request, attain refills, and arrange for payment.

·       Call medications in to pharmacy prior to departure, patient must fill out sheet with financial request.

·       Document on a pharmacy log which clients have pending medications.

·       On arrival of medications, document all arrivals into each client’s chart.

·       Insert any medication information sheets into patient’s chart.

·       Any clients that have stat prescriptions send and fill ASAP if they are antibiotics, anti-inflammatory medication, etc…

·       Clients who do not request medications prior to running out will have this reported to the client’s individual Counselor.

Protocol includes the following:

·       All new admits will have a medical record in the EHR. These records will hold clients’ recent PPD, intake packet from admissions, a medical reconciliation form of all meds, and any medical records that arrived for the client such as History and Physical, Psych Evaluations, Hospital Records, Labs. This chart will be made when the nurse meets the client and is assembled by the Medical Staff.

·       The Medical Staff will establish appropriate medications which can be used at OHL. Narcotics may not be used in the Adult Residential Program (there may be exceptions in a very few cases to this policy but approval for the use of any narcotic must come from the Program Manager prior to administration of such medication.) Certain pain relievers are acceptable on a case by case basis with documentation from the medical provider who provided the pain reliever. The Nurse may be instructed to give clients comfort medications as outline in the policy and instructed by Community Health Center Staff or the Chief Medical Officer.

·       The Medical Staff will establish what medication calls the client will use for their medication regiment. There are four medication calls per day. As needed medications will be used on a case by case basis. This schedule will be written down for the client to have as a reference and present to their Counselor.

·       The clients’ schedule will be documented into a log for medication calls. This log will allow nursing staff to know when a client has been missing medication calls or not taking them correctly.

·       Medication stock will be stored under lock and key in the Nursing Office Medication Room. Clients will only be allowed access to their medication during medication calls and in special circumstances based on the situation and nurses’ clinical judgment.

·       All staff will observe the taking of medication at each medication call. Observing the bottle instructions, the amount of pills client takes, and how low the medication appears in the bottle. Encouraging patients to be aware of their stock of medication is part of the Medical Staff’s duties.

·       Missed medication calls will results in client missing medication if it is too close to the next medication call based on clinical judgment. There will only be three grace opportunities to take late or missed medications. At that time the nurse will notify that client’s Counselor of the behavior to have it addressed as part of their treatment. These cases should be logged into nurse’s log to be presented in treatment team meetings.

·       Ideally, all medication refills must be paid by the client. Patient must be instructed at time of orientation as to how medications are filled and how frequently.

·       All medication refills need to be written onto a medication refill slip and submitted to the Medical Staff. Depending on level in the program, client’s role in refilling their medications will change to allow them to participate more independently.

·       Patients will be oriented to the process of filling out a medical slip when they are sick.

·       Patient will be informed that all sick visits are triaged and addressed in order or urgency. Clients will not be allowed to go to EH for primary care issues unless indicated.

·       If a client repeatedly complains of issues that are impeding their capacity to participate in a residential program, they may be considered inappropriate for the program and discharged if indicated.

·       All suicidal attempts will result in immediate discharge. Suicidal ideation is to be addressed directly with OHL Staff and the client’s safety will be managed accordingly.

Discharge Planning duties include the following:

·       All clients are to be told their obligation to stop by the Nursing Office prior to discharge or graduation to receive their medications. Clients are to be made aware that if they leave OHL at night or on a weekend, they may return to the nurses’ office in 72 hours, medications will be discarded and a note in chart will indicate last day at OHL noting they did not participate in a discharge plan as contracted.

·       All new clients will sign in their medications and sign out their medications. All clients will be given the phone numbers to Behavioral Health and the Primary Care Clinic’s as part of their orientation in the event they leave without a discharge plan.

Daily Task List includes the following:

·       Report in with staff. Review the night log for any ER visits or medical complaints from the night. Match to Incident Reports as needed.

·       Review all needed actions for the day dealing with the CHC as needed: medication orders, lab draws, chart reviews of or any pending documents to file.

·       Review the intake schedule for admissions and prepare appropriately.

·       Review medical slips submitted by clients of OHL. Triage slips to determine urgency of CHC visit. Number of clients seen is variable. Report client needs to the CHC if warranted.

·       Respond to emails in timely fashion and carbon copy appropriate parties.

·       Coordinate new admits into the CHC for an initial H&P and placement of PPD. Range of clients is determined on activity of admissions.

·       Conduct medication calls.

·       Review Admissions packets on all candidates for the Residential Program and advise on eligibility and needed documentation for any medications.

·       Receive charts at admit and review for all necessary components using chart content checklist. Send Residential Program staff all needed documents: H&Ps, TB skin tests, Psych evaluations.

·       Orient any new admits to the medical side of the Residential Program: medication calls and refills, sick slips etc…

·       Coordinate all received medications at arrival to be available to client by first available medication call.

·       Review any outside facility medical records for residential clients and determine follow-ups as needed.

·       Email Counselors promptly regarding any clients off the floor with new medical orders that would affect their treatment and of any pending offsite medical visits.

·       Review Discharge Summary and/or be aware of any clients leaving. List medication stock on form and have client sign for it. Photocopy and scan into client chart.

Weekly duties include the following:

·       Attend Multi-disciplinary Team Meeting. Participate in the medical components of clients cases as needed.

·       Coordinate patient referrals with the Psychiatrist and Nutritionist Follow-up on providers’ instructions.

·       Meet weekly with the Community Health Center as needed.

·       Pull discharged clients and note discharge date on a progress note and file.

·       Manage the MAR daily, weekly, and monthly as needed and file all MAR into client’s charts.

·       Review MAR for patterns of missed medications by clients, inquire with client as to why, report to Counselor, and Behavioral Health contract as needed.

·       Manage the medications refrigerator and discard old medications.

PHYSICAL DEMANDS

The employee may sit comfortably to do paperwork approximately 30-40% of the time. Walking, standing, bending, and carrying of light items such as papers, books, or small parts approximately 60-70% of the time. Employee must be able to walk about the facility and climb stairs. Local travel is required no more than 10% of the time.

WORK ENVIRONMENT

Work is normally performed inside a temperature controlled office setting.

MINIMUM QUALIFICATIONS

Minimum qualifications include the following:

·       LPN license

·       Healthcare CPR

·       Must be able to work independently with limited supervision

·       Must be able to handle a large caseload of medication management for clients

PREFERRED QUALIFICATIONS

Preferred qualifications include the following:

·       Substance Abuse treatment experience

Residential substance abuse program experience.

EVS Technician-Facilities Department

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time EVS Technician. The EVS will be responsible for all housekeeping duties of OHL’s facilities.  The EVS will perform a variety of cleaning and maintenance duties. The EVS will be in charge of maintaining all program sites/facilities to employer standards. Duties will include cleaning and keeping facilties neat.

DUTIES & RESPONSIBILITES

It is the duty and responsibility of the EVS to:

·       keep buildings in clean and orderly condition;

·       perform mild cleaning duties, such as cleaning floors, showers walls and drains, living; quarters, washing walls, windows, and handrails, removing debris and trash;

·       carry linens, towels, toilet items, and cleaning supplies;

·       disinfect equipment and supplies, ensuring safe and sanitary storage and care of products;

·       polish furniture and room accessories as needed;

·       clean windows, glass surfaces, and mirrors;

·       report repairs and replacements needed when encountered on job;

·       monitor chemicals by tracking chemicals with sign in/out sheet;

·       maintaining daily log of duties perform and time;

·       clean rooms, hallways, dining rooms and group rooms, restrooms, corridors, stairways, dorm rooms, and other work areas so that health standards are met;

·       empty wastebaskets, empty and clean and transport other trash and waste to disposal areas;

·       transport of supplies (will be reimbursed for travel);

·       empty all trash, clean dining rooms and kitchens at all location (if one is available);

·       coordinate with other staff and supervisor daily to ensure that services are provided in an efficient and timely manner;

·       perform or assist with cleaning duties as needed;

·       confer with staff to discuss company policies for cleaning and sanitizing work areas, equipment;

·       monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created;

·       light maintenance work;

·       meal pick-up and drop-off for the Detox Program, breakfast at 6am, lunch at 11am and dinner at 4pm);

·       deep clean all facilities every two weeks;

·       clean facility floors once a week at Administrative offices;

·       clean bathroom floors twice a week; and

·       perform other duties as assigned.

PHYSICAL DEMANDS

Lifting, twisting, standing, bending and traveling to and from facility locations. 90% of work will require some sort of physical activity to be performed. Employee will be required to travel from time to time and must be willing to accommodate needs of various sites. Physically able to reach, stretch, bend, and walk during daily routine, with ability to stand for long lengths of time. Physically able to push vacuum cleaner for extended periods of time. Ability to lift up to 25 to 60 pounds.

WORK ENVIRONMENT

 Work is performed throughout treatment facilities, administrative offices, and residential living quarters, which are temperature controlled. Employee is expected to work in various facility locations.

MINIMUM QUALIFICATIONS

Minimum qualifications include the following:

• General knowledge of cleaning products, supplies, and techniques for cleaning
• Reliable and punctual with a dedicated professionalism to job and duties
• Excellent communication skills
• Excellent time management skills
• Excellent organizational skills
• Ability to work well alone, or with a partner or team
• Ability to adapt to changing schedules or routines
• Ability to assist team members with cleaning duties when needed
• Detail-oriented
• Reliable mode of transportation

PREFERRED QUALIFICATIONS

Preferred qualifications include the following:

• 2 or more years’ experience with commercial cleaning services
• Advanced knowledge of cleaning products, implements and practices

Compensation and Benefits

Competitive Compensation and Benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.