Job Summary

OHL Westbank is seeking a full-time exempt Inpatient Services Program Manager. The schedule for this position is at least M-F 8am-5pm including holidays, nights, and weekends as needed for the 24-hour Program. The Program Manager position encompasses a wide variety of administrative, financial and clinical tasks. This position manages the day-to-day operations of the OHL Westbank 3.1 Residential program, OHL Supportive Housing, and the USPO Program. The Program Manager hires and trains all program staff, including staff that provide direct patient care. The Program Manager also assumes several key responsibilities in the area of client care and oversight of all program components. The Program Manager acts as a liaison with internal and external parties and is responsible for balancing the program budget and maintaining the client census in a fiscally responsible manner.  

Responsibilities and Duties

It is the duty and responsibility of the Program Manager to: 

• assume a leadership role within the agency;  

• act as a positive role model for staff and clients; 

• promote the agency culture and values;  
• effectively recruit, orient, on-board, train, coach, counsel, and evaluate staff; 

• ensure staff adhere to agency-wide and program specific policies and procedures;  

• meet the demands of a program that operates 24 hours a day, 7 days week;  

• demonstrate a deep knowledge of overall program functions; 

• monitor and ensure timely movement of clients through the treatment program;  
• ensure proper management of the client census and maximize the utilization of revenue/funding (including billing for insurance) sources;  
• ensure that clients receive quality of care and evidence of quality of care is documented, and implement and document corrective actions in the event that quality of care needs improvement; 

• ensure billing is conducted timely and maintained at 95% accuracy; 

• ensure proper authorizations and documentation for billing; 

• demonstrate a deep knowledge Louisiana Department of Health (LDH) requirements and maintain and implement LDH facility regulations; 

• demonstrate a deep knowledge of the Commission on Accreditation of Rehabilitation Facilities (CARF) requirements and implement CARF standards for facilities; 
• demonstrate a deep knowledge of Program contractual obligations and implement all contract requirements; 
• maintain and keep documentation of licensing standards, accreditation standards, and contract requirements;  
• timely review, update, change, and add program specific policies and procedures as needed, and at least once annually;

• ensure staff follow safety requirements, monitor safety violations and implement corrective actions; 
• ensure timely reporting to state and federal data tracking and management sources is competed; 

• conduct a review of state and federal regulations with state regional contract monitors; 
• ensure maintenance of all facility licenses and procure a new facility license each year; 
• ensure the facility is clean, safe, and in good working order;  
• ensure required chart documentation is in place and effective; 
• ensure all clinical client charts are in compliance with regulatory and funding expectations; 
• report ethical violations to supervisor and to other accrediting agencies as required;   
• ensure HIPAA requirements are met; 
• work collaboratively with the Accounting, Clinical, Compliance and Quality Assurance, Development and Human Resources Departments; 
• work collaboratively with all contracted parties; 
• attend community meetings with partners and funding sources and establish collaborative relationships with other community agencies; 

• participate in programmatic discussion with staff and funders; and  

• perform other duties as assigned. 

Qualifications and Skills

Required:

Minimum qualifications include the following: 

• Master’s Degree in Counseling or Social Work, with LCSW or equivalent clinical licensure 

• At least 2 years of supervisory experience in a clinical setting 

• At least 2 years of experience working with the unhoused population 

• Substance Use Disorder experience including ASAM criteria 

• Proficient in MS Office 365 Suite 

• Excellent organizational, communication, and time management skills 

Preferred

Preferred qualifications include the following:

• Master's Degree in Healthcare Administration

Compensation and Benefits

Competitive Compensation and Benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

Job Summary 

Odyssey House Louisiana, Inc. is seeking full-time Engagement Specialist for the Briscoe program. The schedule for the position is Monday-Friday 8am-5pm with rotating weekends. The Engagement Specialist performs a variety of administrative tasks for the Briscoe Program and also assists the Program Manager. The Engagement Specialist is responsible for scheduling and referral coordination and follow through. The Engagement Specialist also assists with transportation coordination for Briscoe clients and maintenance of all facility vans.

 DUTIES & RESPONSIBILITES

It is the primary duty and responsibility of the Engagement Specialist to:

• oversee the efficient operations of the Treatment Office by maintaining electronic correspondence (fax and copier), memos, and other documentation; 
• contact referral sources daily and update/maintain referral spreadsheets; 
• coordinate referrals, check and follow through with online referrals, and schedule referral appointments; 
• initiate scheduled intakes for admissions counselors; 
• engage clients on waitlists and schedule appointments; 
• answer and field all front desk calls and conduct preliminary triage; 
• complete initial triage forms; 
• meet scheduling productivity goals as directed by the Program Manager and Program Director; 
• run and distribute reports;  
• maintain and input daily updates on LADDS, OAD census and Service Point information for monthly, quarterly and annual reporting requirements; 
• draft requisitions for the purchase of supplies; may involve entering information into an automated system; 
• conduct MEVS, background checks, UDS; 
• distribute orientation booklets; 
• coordinate viewing of mandatory Narcan video;  
• update census and discharge reports daily and assign new clients to Counselors;  
• participate in staff meeting when necessary; and 
• perform other duties as assigned. 

It is the secondary duty and responsibility of the Engagement Specialist to:

• maintain and distribute office supply inventory; 
• screen incoming mail and draft responses to inquiries for information concerned with matters of non-technical nature and/or matter in which precedents are clear; 
• maintain department’s records system, including filing and retrieving documents, researching files, etc…; 
• maintain inactive treatment files; 
• maintain SharePoint files; 
• manage client cigarette storage and allotment; 
• receive and pass verbal and written feedback to clinical, medical, and other Briscoe staff as requested about client activity and behavior; 
• complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure; 
• conduct urine screens and complete all required documentation; 
• monitor client phone calls; 
• assist with filing of client documentation; 
• contact the Program Manager in the event of a fire or evacuation of the treatment facility as required; 
• contact the Program Manager or the Behavioral Health Technician Supervisor if the Police or other law enforcement officials come to the Agency; 
• scan documentation into the Electronic Health Record; 
• enter client information into the Practice Management System; and 
• perform other duties as assigned. 

PHYSICAL DEMANDS

Lifting, twisting, standing and bending will occur 90% of the time. There may be days where sedentary activities are involved during the work day to accomplish administrative task. 

WORK ENVIRONMENT

Work is normally performed inside of the premises throughout the treatment facility, which is climate controlled.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree in a human service related field
• Proficient in MS Office Suite
• At least 6 months experience with substance abuse treatment
• Excellent communication skills

PREFERRED QUALIFICATIONS

• More than 2 years of substance abuse treatment experience
• At least 1 year of Electronic Health Record system experience
• At least 1 year of MS Access experience
• Knowledge of Narcotics Anonymous and Alcoholics Anonymous principles

Compensation and Benefits 

Competitive compensation and benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.  

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Behavioral Health Technician. The schedule is 6pm-6am; with rotating shifts, including weekends, and holidays as needed. The Behavioral Health Technician provides direct supervision of clients in treatment. Behavioral Health Technicians work directly with the clients supervising all daily activities. Behavioral Health Technicians are needed for direct client supervision 24 hours and 7 days per week. All Behavioral Health Technicians report directly to the Behavioral Health Technician Supervisor and are expected to work closely with all clinical, medical, and other Residential staff to ensure clients receive comprehensive substance abuse treatment services.

Responsibilities and Duties

It is the duty and responsibility of the Behavioral Health Technician to:

• ensure a safe environment for clients;
• exercise therapeutic communication skills;
• take steps to de-escalate distressed clients;
• observe and document client behavior;
• assist with therapeutic and recreational activities;
• monitor clients' physical well-being;
• provide input regarding client progress to the interdisciplinary team;
• oversee the activities of the facility when there is no professional staff on duty;
• assess situations related to relapse and to provide access to appropriate medical care when needed;
• function as client advocate;
• monitor residents to ensure their compliance with daily schedules and to ensure their safety at all times;
• receive and pass verbal and written feedback to clinical, medical, and other Program staff as requested about client activity and behaviors;
• monitor visits from children and family members and provide documentation as requested by clinical staff and BHT Supervisor;
• monitor and observe clients taking medications as requested by nursing staff or the BHT Supervisor, complete all required documents in the clients charts as instructed, and inform BHT Supervisor and nursing staff of any problems or concerns;
• complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;
• assist with the planning and organization of therapeutic client activities both on and off the program campus;
• conduct urine screens as requested and complete all required documentation;
• facilitate and supervise all client feedback meetings;
• facilitate and monitor client phone calls;
• facilitate and supervise any community or in-house 12 step meetings (must be present);
• complete client bed checks every 20 minutes or as requested by Program Manager and complete required documentation via emails during night runs;
• complete facility security rounds and ensure all doors and gates are locked and secured when appropriate;
• submit shift reports to BHT Supervisor throughout shift via email as requested;
• contact BHT Supervisor in the event of a fire or evacuation of the treatment facility as required;
• perform property searches on all new clients as requested and perform searches on clients returning to the program from outside activities (NO CAVITY SEARCH);
• assist with other program functions as requested by BHT Supervisor including but not limited to transportation and monitoring of the front desk;
• assist with providing clients cigarettes as scheduled per shift requiring staff to be in a smoking area with all clients smoking at one time; and
• perform other duties as assigned.

Qualifications and Skills

Required:

Minimum qualifications include the following:

• High school diploma or equivalent
• Valid Driver's License
• Proficient in Microsoft Office Suite
• Excellent written and verbal communication skills
• Must be able to work overtime, weekends, holidays, and flexible hours.
  

Preferred:

Preferred qualifications include the following:

• Bachelor's Degree in a related field (Social Work, Psychology, Education)
• 3 plus years of Behavioral Health Technician in Acute Psych experience
• Knowledge of Narcotics Anonymous and Alcoholic Anonymous principles
• 2 years of Behavioral Health Technician in Acute Psych and substance abuse treatment experience
• CPI de-escalation training knowledge

Compensation and Benefits

Competitive Compensation and Benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

Job Summary

The Clinical Services Supervisor is responsible for performing a wide variety of administrative and clinical tasks. The Clinical Services Supervisor will assume a leadership role within the treatment team and assumes several key responsibilities in the area of client care, staff training, and the supervision of all program components to include ancillary departments to include admissions. The Clinical Services Supervisor is also responsible for maintaining the client census in a fiscally responsible manner.

DUTIES & RESPONSIBILITES

It is the duty and responsibility of the Clinical Services Supervisor to:

· meet all Louisiana Department of Health (LDH) and contractual requirements for client care and client record standards;

· ensure audits of charts are conducted quarterly according to Council on Accreditation (COA) requirements and agency policy and ensure these audit reports are maintained for review;

· ensure psycho-social screens are complete, signed by an LMHP, and in the client record;

· ensure that clients receive quality of care, document evidence of quality of care, and implement and document corrective actions in the event that quality of care needs improvement;

· work with all insurance providers to ensure proper authorizations and maintain proper documentation for billing;

· prepare all billing on a daily, weekly, or monthly basis as assigned by the Program Manager;

· ensure that the facility is clean, safe, and in good working order and report any safety concerns immediately to the Program Manager;

· oversee the operations of the program in the event the Program Manager is unavailable;

· directly supervise the counselors, ensure the positions are filled and that weekend responsibilities are being performed; and

· perform other duties as assigned.

Policy and Procedure Requirements:

· Must read and implement all contract requirements as well as the requirements of all other regulating authorities including LDH and COA.

· Must review and retain knowledge of agency policies and procedures and ensure policies and procedures are practiced and enforced. Responsible for maintaining and updating program operations manual related to clinical issues.

· Responsible for reviewing and implementing COA standards.

Chart Documentation Requirements:

· Maintain accurate charts that have at a minimum: Initial treatment plan, assessments that are appropriate and complete, proper signatures on documents, discharge summaries and plans, quality of chart information must be what is expected of a master’s level clinician (problem statements, goals, measurable objectives, intervention-description of what counselor will do for client, target dates, completion dates, etc.). These documents will contain all of the required components as outlined in the LDH Minimum Standards for Substance abuse Facilities.

Staff Training and Supervision Requirements:

· Responsible for developing and implementing staff training.

· Responsible for ensuring that all new employees receive new employee orientation training, as well as ongoing training at least 3 hours of training per quarter.

·  Ensure that clinical staff is trained on how to keep charts in compliance with requirements, conduct group and individual counseling sessions as well as education services for the client population.

Supervisor Requirements:

· Must maintain the agency cell phone on their person at all times. Ensure phone is set up properly and in working order and regularly check and return calls.

· Ensure authorizations are accurate and done in a timely manner.

· Work with other agency departments such as finance, billing, and human resources in a cooperative manner and be responsive to the needs of these departments as appropriate.

· Assume a leadership role on the treatment team and in weekly staff meetings. Participate in clinical discussions. Assist subordinate staff concerning treatment approaches.

· Be available for audits and responsible for corrective actions for audits as well as maintaining on file all audits, corrective actions, and correspondence concerning audits.

· Maintain a case load of clients.

· Maintain the client census. Monitor and ensure timely movement of clients through the treatment program.

·  Assist with ensuring incidents are reported properly and to the proper authorities.

MINIMUM QUALIFICATIONS

Minimum qualifications include the following:

· Master’s level licensed counselor

· Knowledge of substance abuse services including ASAM criteria

· At least one year of supervisory experience in a clinical setting

· Ability to function independently with a minimum of direct supervision

· Proficient in MS Office Suite

· Ability to complete reporting requirements in a timely manner

· Must be a LPC, LMSW, and/or LCSW with clinical experience

PREFERRED QUALIFICATIONS

Preferred qualifications include the following:

· 2 plus years of supervisory experience in a clinical setting

Compensation and Benefits

Competitive Compensation and Benefits package includes life insurance and 401k match for eligible employees.

Licensed Counselor/Social Worker-Briscoe Lake Charles Program

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL! To recognize your value to our organization, we offer up to $2,000 supervision reimbursement per year, as well as comprehensive, competitive benefits. Join us in making a difference!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Licensed Counselor or Social Worker. The schedule is Monday-Friday 8 am-5 pm and weekends as needed. The Counselor will provide specialized services for the assigned caseload, provide core and ancillary group therapies weekly, individual counseling and when appropriate, family therapy. The Counselor has the main responsibility of maintaining communication with the referral source, court systems, and other involved human service providers as related to the client’s ongoing treatment and discharge planning. The Counselor is responsible for working within the multidisciplinary team to develop treatment planning, treatment case reviews, and all written documentation as required by the agency, state and federal courts, and all funding sources.

Responsibilities and Duties

It is the duty and responsibility of the Counselor to:

·       provide Clinical services to assigned clients; conduct weekly group therapies, individual counseling  and/or family therapy as outlined in treatment plans; co-lead group therapies; conduct family assessments/therapy;

·       function as a liaison to outside agencies, participate in case planning conferences, and treatment meetings and, when necessary, attend court hearings and represent the agency and client(s);

·       maintain contact with and is available to Agency personnel, client’s drug court officer, and family members regarding client's progress, problems and crises;

·       maintain clinical case file for each client to include: assessments, Individual Treatment Plans,

·       Case notes, and discharge summaries;

·       apply ASAM Criteria to treatment planning;

·       maximize units of services and maintain contract units of service by working with clients to stay engaged in treatment;

·       provide crisis management when indicated by client need;

·       assist with the planning and organization of therapeutic client actives both at and outside of the facility;

·       ensure all written reports are up-to-date in case file;

·       ensure completion of electronic medical record documentation;

·       attend staff and other meetings;

·       attend regularly scheduled in-service training;

·       participate in quarterly training with staff;

·       complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;

·       adhere to all Louisiana Department of Health and Agency contract requirements;

·       maintain COA standards and participate in COA site audits;

·       collaborate with other departments;

·       work with Bayou Health providers for initial authorization and concurrent authorizations;

·       ensure that all sign in sheets are printed for group and all groups are batched for billing; and

·       perform all other duties as assigned.

Qualifications and Skills

Required:

Minimum qualifications include the following:

·       High School Diploma or equivalent

·       Valid CIT certification

·       Currently enrolled in a Clinical Social Work or Counseling Master’s Degree program 

·       At least 1 year of substance use disorder treatment modalities (emphasis on Minnesota Model) and DSM-V experience

·       Excellent communication skills

 ·      RAC, CAC, PLPC, LPC, LMSW, LCSW, CIT, LAC

Preferred:

Preferred qualifications include the following:

·       Bachelor’s Degree in Clinical Social Work or Counseling

Compensation and Benefits

Competitive Compensation and Benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Behavioral Health Technician Supervisor to monitor adult clients in residential treatment.  The Behavioral Health Technician (BHT) Supervisor is responsible for all of the day-to-day oversight of Behavioral Health Technician personnel. The BHT Supervisor must be familiar with all of the responsibilities of the personnel. The primary responsibility of all BHT Staff is to ensure the clients are supervised and safe, as well as to keep the environment clean. The BHT Supervisor is responsible for ensuring that all BHT staff daily tasks are completed. The BHT Supervisor will be responsible for any additional duties assigned by the Program Manager or Director

Responsibilities and Duties

It is the duty and responsibility of the Behavioral Health Technician Supervisor to:

·        Focus on access and retention of all clients

·        manage and supervise all BHT Staff including scheduling of all Behavioral Health Technician shifts;

·        be responsible for ensuring that all Behavioral Health Technician shifts are covered and if needed will be expected to work any open shifts;

·        monitor residents to ensure safety (this is the primary duty of all Behavioral Health Technician Staff and  the Behavioral Health Technician Supervisor is equally responsible for ensuring client safety);

·        screen resumes and complete and submit all pre-employment paperwork on all open Behavioral Health Technician positions for the Inpatient Services program;

·        train all Behavioral Health Technician  on new employee orientation and any required ongoing training for all Behavioral Health Technician  such as managing trainings, any Agency scheduled trainings and monthly Staff meetings;

·        manage all time clock activity and attendance for all Behavioral Health Technician and ensure all Behavioral Health Technician are complying with Agency policies related to time and attendance;

·        ensure all Behavioral Health Technician are aware of and complying with Agency Policies and Procedures, and is responsible for any counseling activities or corrective actions for staff as needed;

·        to express the concerns of the Behavioral Health Technician to the Program Manager;

·        familiarize self with resident and milieu issues by reading feedback log;

·        contact on-call staff if needed;

·        conduct and/or organize meetings run by Behavioral Health Technician

·        participate in weekly staff meetings upon request;

·        witness, complete, and document urine drug screens when indicated;

·        complete incident reports as needed, ensure BHT are completing incident reports per Agency policy, ensure all incident reports are submitted to Program Manager in a timely manner;

·        monitor clients to ensure the cleanliness and upkeep of the facilities

·        maintain a list of tasks and requirements to ensure compliance, efficiency, and effectiveness

·        coordinate or conduct required bed checks and record whether client is awake or sleeping; and

·        perform other duties as required.

Qualifications and Skills

Required

·        3 years’ experience working in the substance abuse field and in an inpatient setting

·        Excellent written and communication skills

Preferred

·        Bachelor’s degree in Human Services related field

·        Experience in a 3.5 ASAM Level of Care

Compensation and Benefits

Competitive compensation and benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

Outreach Coordinator- Prevention Program

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Outreach Coordinator for the Prevention Program. The schedule Monday-Friday 8am-5pm; weekends and after hour events will be required. This role is a full-time grant funded position by the Hepatitis C Elimination Initiative Pilot. The Outreach Coordinator is responsible for developing and implementing outreach strategies to raise awareness of Hepatitis C which includes prevention, testing, and treatment services. This position will be serving a diverse and vulnerable population and will require coordination from community members to stakeholders to connect individuals to screening, care, and supportive services. This position will require accurate tracking, data entry, and ensures all outreach activities align with agency values and protect client privacy.

 DUTIES & RESPONSIBILITES

It is the duty and responsibility of the Outreach Coordinator to:

• Maintain comprehensive documentation of all activities for data collection
• Refer individuals to the Agency for primary medical care, behavioral healthcare, infectious disease screening and wraparound services
• Assist in development and conduct community trainings on infectious diseases and public health information
• Assist in development and conduct community harm reduction events and efforts
• Refer individuals to the OHL Community Health Center for primary medical care and treatment services
• Refer and follow up on the receipt of services;
• Coordinate, consult and collaborate with service providers along with the Multi-disciplinary team;
• Provide Medicaid Enrollment to populations;
• Complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;
• Treat clients, community members, and other staff with dignity and respect; organize workload to complete responsibilities in an appropriate and timely manner;
• Maintain an up-to-date work calendar;
• Maintain comprehensive documentation of all activities for data collection;
• Present potential partnerships to the Program Supervisor for approval;
• Responsible for administrative tasks as directed by the Program Supervisor;
• Conduct community outreach as directed by the Program Supervisor;
• Assist with special projects as directed by the Program Supervisor;
• Exhibit commitment to personal and agency-wide goals;
• Participate in the ongoing development of competencies, technology, and the resources needed to achieve high standards of efficiency and effectiveness;
• Place clients’ needs first, following care management and service delivery protocols;
• Treat employees, patients, and business partners with respect;
• Encourage a positive environment and experience for co-workers and clients;
• Embrace diversity and demonstrate teamwork;
• Promote a safe and efficient working environment by adhering to Agency and Program policies and procedures;
• Strive to lead through vision, technology, innovation, and customer service; and to make a difference in the lives of the Agency’s employees, patients, and the community;
• Exhibit commitment to the Agency’s mission, vision, and values;
• Adhere to ethical practices by striving to perform in a manner that conforms to the highest standards of ethical behavior, integrity and honesty;
• Adhere to all Federal Health Insurance Portability & Accountability Act regulations by protecting the privacy and security of all patient/client health information;
• Perform other duties as assigned.

 MINIMUM QUALIFICATIONS

•  At least 1 year of outreach and/or education to various populations experience
• Excellent communication and interpersonal skills
• Familiarity with the community served by the Agency
• Proficient in MS Office Suite

PREFERRED QUALIFICATIONS

•  Master of Public Health or equivalent
• One year experience providing health education to various populations
• Skilled and experienced in delivery of health education topics to diverse populations
• Knowledge of various healthcare issues affecting the community served by the Agency
• Bilingual – English/Spanish, English/Vietnamese
• Certified Medicaid enrollment preparer
• EHR experience
• CTR certified

Compensation and Benefits

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

 Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Certified Medical Assistant for its Federally Qualified Health Center. The schedule is Monday-Friday 8am-5pm. This position is one of the most important functions in the health care delivery system and the first point where contact is made personally or by telephone. The person will receive the patient and direct them to the services needed. Making appointments and making preliminary assessments before provider can see them and provide follow through assuring complete care.

 Responsibilities and Duties

• Works closely with Medical and Nursing staff to assure smooth patient flow and cut down on waiting time triage and phlebotomy as needed.
• Provides support during clinic sessions to medical providers.
• Documents patient vital signs and medical history into patient record.
• Documents pertinent patient information in accordance to HEDIS, UDS, PCMH, and FQHC guidelines.
• Communicates patients’ problems/complaints in a consistent manner to identify visit needs for providers.
• Manages phlebotomy room and maintenance.
• Records and documents visits in patient’s chart consistently to assure quality of care.
• Data entry into grant required documentation as instructed
• Routine utilization of EHR system.
• Inventories and monitors use of office supplies and reordering as needed.
• Completes on-line/paper Medicaid applications for patients.
• Participates in electronic medical record usage.
• Faxes requests, referrals, medical records, and any documents needed to pursue effective patient care and/or billing.
• Communicates patients’ problems to the medical staff.
• Maintains HIPAA guidelines and respects professional boundaries with patients.

Qualifications and Skills

• High school diploma or equivalent
• Certification as Medical Assistant from an accredited medical assistant program or state agency
• Current CPR
• 2 years’ experience in an FQHC
• BLS Certification
• Experience with electronic medical records (Allscripts and EPIC preferred)
• Excellent communication, customer service, problem solving, and multi-tasking skills

Compensation and Benefits

Competitive Compensation and Benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

Case Manager-Prevention Program

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Case Manager for the Prevention Program. The schedule is Monday-Friday 8am-5pm. This role is a full-time grant funded position by the Hepatitis C Elimination Initiative Pilot.   The Case Manager/Peer Support plays a vital role in the Hep C Free grant by helping participants navigate medical, behavioral health, and social service systems while providing peer-based support, advocacy, and individualized care coordination. This position assists clients with HCV-related care, addresses interconnected needs, and helps remove barriers such as lack of identification, stigma, and transportation. Case Managers connect participants to treatment, housing, benefits (including Medicaid), and other essential services, while providing ongoing follow-up, goal setting, crisis support, and documentation. Individuals with lived experience in substance use disorder, serious mental illness, HCV/HIV, or homelessness bring cultural alignment and mutual understanding to empower participants and support long-term health and stability.

Duties & Responsibilities

It is the duty and responsibility of the Case Manager to:

• Assesses client needs, connects them to services, supports Medicaid enrollment, coordinates care, documents progress, and builds relationships
• Assess guest(s) Medicaid status and follow agencies policy and procedures to obtain and maintain Medicaid status.
• Make necessary referrals to fill potential gaps in assistance
• Case management will involve screening, intake, assessment, individualized housing plan development, monitoring, linkage to appropriate community resources, follow up, appropriate transition to housing, etc.
• Ensure guest(s) are referred to and/or aware of available vocational, educational, housing, and social services in the community
• Delivering health education programs and community outreach to targeted communities through grant-funded initiatives
• Deliver specialty support, psychoeducational services, and prevention and harm reduction services
• Ensure that 100% of enrolled participants have an individualized care plan, maximize units of services, and maintain contract units of service by working with clients to stay engaged in treatment
• Utilize Motivational Interviewing (MI), a client-centered approach for eliciting behavior change by guiding participants to explore and resolve ambivalence
• Demonstrate a working understanding of programs and services available, including community resources
• Complete all incident reports before the end of the scheduled shift as required by Incident Policy and Procedure
• Ensure compliance with HIPAA Privacy Rules
• Adhere to all SAMHSA and other contract requirements
• Work effectively with other departments
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

Minimum qualifications include the following:

·       Understanding of at-risk communities

·       Excellent interpersonal and communication skills

·       Experience in care coordination and federal, state benefit enrollment, connection

·       Excellent communication and organizational skills

•           Ability to be creative and flexible within parameters of treatment programs and modalities

PREFERRED QUALIFICATIONS:

• Preferred qualifications include the following:

·       Bachelor’s Degree in related field

·       Peer Support certification

       Lived experience in SUD, SMI, Homelessness or HCV/HIV

Licensed Counselor/Social Worker-Transitions Program

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Licensed Counselor or Social Worker to conduct evening groups. The schedule for the position is Monday through Friday 8am-5pm. The Counselor is responsible for performing a wide variety of client care activities and must function in any program of the agency in accordance with state law. The Counselor will provide specialized services for the assigned caseload; will conduct specialized assessments (when necessary), provide core and ancillary group therapies weekly, individual counseling and when appropriate, family therapy. The Counselor has the main responsibility for maintaining communication with the referral source, court systems, and other involved human service providers as related to the client’s ongoing treatment and discharge planning. The Counselor is responsible for working within the multidisciplinary team to develop treatment planning, treatment case reviews, and all written documentation as required by the agency, state and federal courts and all funding sources. The Counselor participates in Performance Improvement activities as assigned. 

Responsibilities and Duties

It is the duty and responsibility of the Counselor to:

• provide clinical services to assigned client(s): conduct group therapies weekly, individual counseling and/or family therapy as outlined in treatment plan; co-leads group therapies (when necessary) with appropriately assigned staff; conducts family assessments / therapy when possible;
• function as a liaison to outside agencies, participate in case planning conferences, and treatment meetings as needed;
• attend court hearings and represents the agency and client(s) when necessary;
• maintain clinical case file for each client to include: assessments, Individual Treatment Plan,
• Case notes, and discharge summaries;
• ensure all written reports are up-to-date in case file;
• attend staff meetings and all other meetings as needed;
• maintain contact with and is available to agency personnel, client's drug court officer and family members as needed regarding client's progress, problems and crises;
• provide crisis management when indicated by client need;
• attend regularly scheduled in-service training as assigned;
• complete administrative projects as assigned;
• complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;
• assist with the planning and organization of therapeutic client actives both on and off the Main Campus;
• maximize units of services and maintain contract units of service by working with clients to stay engaged in treatment;
• adhere to all Louisiana Department of Health and Agency contract requirements;
• work with and apply American Society of Addiction Medicine criteria to treatment planning;
• work with Bayou Health providers for initial authorization (if needed) and concurrent authorizations;
• follow state licensing requirements;
• participate in Quarterly training with staff;
• participate in Council on Accreditation sight review;
• maintain Council on Accreditation standards;
• coordinate and working with other departments;
• maintain individual licensing requirements, participates in electronic medical record documentation;
• treat clients and other staff with dignity and respect;
• must be able to complete work in allotted amount of time;
• notify managers when they are aware of other staff not following agency policy and procedures;
• ensure that all sign in sheets are printed for group and all groups are batched for billing; and
• perform other duties as assigned.

Qualifications and Skills

Required:

Minimum qualifications include the following:

• Master's degree in Clinical Social Work, Counseling, or related Human Service Field from an accredited Program
• A valid Louisiana State issued license in either counseling, addiction counseling, or social work
• Skilled in individual and group therapy modalities
• Demonstrated interest in working towards highest level of Louisiana licensure within discipline
• Experience in substance abuse treatment modalities (Emphasis on Minnesota Model)
• Excellent written, verbal, organizational, and communication skills
• Ability to be creative and flexible within parameters of treatment programs and modalities
• Written and verbal communication skills
• LPC, LCSW

Compensation & Benefits

Competitive compensation and benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

Behavioral Health Technician

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Behavioral Health Technician. The schedule will be Monday-Friday 7pm-7am including weekends and holidays. The Behavioral Health Technician (BHT) provides direct supervision of the Fairview and Claire House clients in treatment, supervising or monitoring all daily activities as assigned. Direct client supervision is needed 24 hours and 7 days per week. The BHT is expected to work closely with all clinical, medical, and other Fairview staff to ensure clients receive comprehensive substance use disorder treatment services. The BHT works in close collaboration with the nurse on duty in the absence of other professional staff, in that regard, the BHT should take direction from the nurse on duty, unless and until the BHT Supervisor provides alternate guidance or directives.

Duties and Responsibilities

It is the duty and responsibility of the Behavioral Health Technician to:

·       ensure a safe environment for clients;

·       be empathetic and utilize therapeutic communication skill when possible;

·       be observant and take steps to redirect a volatile client or situation to include de-escalation of a distressed client;

·       observe and document all client behaviors that are unusual or noteworthy;

·       assist with therapeutic and recreational activities;

·       monitor clients’ physical and mental well-being;

·       provide input regarding client progress to the interdisciplinary team;

·       oversee the activities of the facility when there is no professional staff on duty;

·       possess adequate observational skill to assess volatile situations that may result in losing a client or clients ;

·       function as client advocate at all times;

·       monitor clients to ensure their compliance with daily schedules and to ensure their safety at all times;

·       manage client resources such as community cigarettes or toiletries, or other items that clients may need while in residence;

·       monitor client phone time and make certain all clients have access to the phones in accordance with the schedule;

·       assist with any and all emergencies, and work to increase proficiency by familiarizing oneself with all policy and procedures for medical emergencies, weather emergencies, fire exit procedures, and know how to respond to emergency codes when called;

·       receive and pass verbal and written feedback to clinical, medical, and other Fairview staff as requested about client activity and behaviors;

·       monitor visits with family members, including video conferencing, and report mal-adaptive behaviors to the counselor and other program staff, including the BHT Supervisor and/or Program Manager;

·       complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;

·       engage and participate in client activities both on and off the main campus as assigned;

·       conduct urine drug screens, breathalyzer tests, pregnancy tests, covid tests and vital signs as requested and complete all required documentation once you have passed the competency test for these procedures;

·       monitor in-house 12 step meetings whether such meetings are self-led or facilitated by a 3^rd party BHT must be present;

·       conduct client bed checks every 30 minutes or at alternate intervals as requested by the nurse on duty, including the nurse manager in accordance with client needs;

·       document client status on the flow sheet provided in accordance with organizational policy and procedure;

·       conduct client transportation in a safe manner, that includes maintaining a sound driving record, maintaining chauffeur’s license and following agency policy and procedure as it pertains to client transportation;

·       submit shift reports to the BHT Supervisor and/or the Program Manager throughout shift via email as requested;

·       contact BHT Supervisor and the Program Manager in the event of a fire or evacuation of the treatment facility as required;

·       demonstrate proficiency in conducting client search of belongings, client security searches including strip and property searches on all new clients as requested and perform strip searches on clients returning to the program from outside activities (NO CAVITY SEARCH);

·       assist with other program functions as requested by BHT Supervisor and Program Manager including but not limited to transportation and monitoring of the front desk;

·       assist with providing clients cigarettes as scheduled per shift requiring staff to be in a smoking area with approximately 50-75 people smoking at one time;

·       collect, wash and dry all client bed linen as assigned

·       perform all other duties as assigned and required.

Qualifications

Required

 Minimum qualifications include the following:

·       High school diploma or equivalent

·       Valid Divers License

·       2 years of Behavioral Health Tech in Acute Psych and substance use disorder treatment experience

·       CPI de-escalation training knowledge

·       Proficient in Microsoft Office Suite

·       Excellent written and verbal communication skills 

       Must be able to work overtime, weekends, holidays, and flexible hours.

·       Candidates in recovery must have 2 plus years of sobriety.

Preferred

·         Bachelor’s Degree in related field (social work, psychology, education)

·         3 plus years of Behavioral Health Tech experience in Acute Psych

·         Knowledge of Narcotics Anonymous and Alcoholic Anonymous principles

Compensation and Benefits

Competitive compensation and benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Behavioral Health Technician. The Behavioral Health Technician (BHT) position provides direct supervision of the Low Barrier Shelter (LBS) guests. BHTs work directly with guests supervising all daily activities. Guests reside at the Agency’s Gravier Street campus and therefore BHTs are needed for direct supervision 24 hours and 7 days per week. All BHTs are expected to work closely with all staff to ensure guests receive comprehensive case management services.

Responsibilities and Duties

It is the duty and responsibility of the Behavioral Health Technician to:

·        ensure a safe environment for guests;

·        exercise effective communication skills to assist guests and de-escalate guests and stressful situations;

·        observe and document guest behavior;

·        assist with facility, case management, and recreational activities;

·        monitor guests’ physical well-being;

·        provide input regarding guest status to the interdisciplinary team;

·        oversee the activities of the facility when there is no management staff on duty;

·        function as guest advocate;

·        monitor residents to ensure their compliance with daily schedules and to ensure their safety at all times;

·        receive and pass verbal and written feedback to clinical, medical, and other staff as requested about guest activity and behaviors;

·        complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;

·        complete guest bed checks every 30 minutes or as requested by BHT Supervisor and/or Program Manager and complete required documentation via emails during night rounding;

·        complete facility security rounds and ensure all doors and gates are locked and secured when appropriate;

·        submit shift reports to BHT Supervisor and/or Program Manager throughout shift via email as requested;

·        contact BHT Supervisor and/or Program Manager in the event of a fire or evacuation of the treatment facility as required;

·        assist with other program functions as requested by BHT Supervisor and/or Program Manager including but not limited to transportation and monitoring of the front desk;

·        collect, wash, and dry all guest clothing and linen as assigned on laundry day; and

·        perform other duties as required.

Qualifications and Skills

Required

·        High school diploma or equivalent

·        2 years of Behavioral Health Tech in Acute Psych and substance use disorder treatment experience

·        CPI de-escalation training knowledge

·        Proficient in Microsoft Office Suite

·        Excellent written and verbal communication skills

·        Must be able to work overtime, weekends, holidays, and flexible hours.

·        Candidates in recovery must have 2 plus years of sobriety.

Preferred

·        Bachelor’s Degree in related field (social work, psychology, education)

·        3 plus years of Behavioral Health Tech experience in Acute Psych

·        Knowledge of Narcotics Anonymous and Alcoholic Anonymous principles

Compensation and Benefits

Competitive compensation and benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Outreach Coordinator for the Prevention Program. The schedule is 1pm-8pm on Mondays, Thursdays, Fridays, and Saturdays. 8am-5pm on Tuesdays and Wednesdays. Hours are subject to change based on data trends.  The Prevention Outreach Coordinator is responsible for delivering harm reduction programs, conducting a rapid response street outreach effort in partnership with EMS and NOHD, tracking in real time EMS alert system and ODMAP, referring individuals to OHL services or other appropriate community resources, and representing the Prevention Program at community outreach, as determined by the Program Manager.

Responsibilities and Duties

It is the duty and responsibility of the Outreach Coordinator to:

• conduct rapid response daily street outreach using EMS alert system and ODMAP;
• corresponds with EMS on overdose hotspots around the city;
• serve as a representative disseminating information related to OHL's various programing;
• link community members to OHL treatment programs
• maintain updated work calendar, outreach calendar;
• maintain comprehensive documentation and data entry of all outreach activities;
• receive phone calls on outreach phone and document linkage to OHL services;
• present potential partnerships to Project Manager for approval;
• conduct regular research relevant to the Program grant goals;
• responsible for administrative tasks as directed by Program Manager;
• refer individuals to the OHL CHC for primary medical care and treatment services;
• refer individuals to the resource guide as needed;
• assist with special projects as directed by the Program Manager;
• organize workload to complete responsibilities in an appropriate and timely manner;
• adhere to ethical practices by striving to perform in a manner that conforms to the highest standards of ethical behavior, integrity and honesty;
• take initiative and responsibility for decisions as an individual;
• exhibit commitment to personal and agency-wide goals;
• participate in the ongoing development of competencies, technology, and the resources needed to achieve high standards of efficiency and effectiveness;
• place clients and community member's needs first, following care management and service delivery protocols;
• strive to lead through vision, technology, innovation, and customer service; and to make a difference in the lives of the Agency's employees, patients, and the community;
• encourage a positive environment and experience for co-workers and clients;
• treat employees, patients, and business partners with respect;
• embrace diversity and demonstrate teamwork;
• promote a safe and efficient working environment by adhering to Agency and Program policies and procedures;
• exhibit commitment to the Agency's mission, vision, and values;
• attend and participate in management, staff meetings, and vendor service meetings as requested;
• adhere to all Federal Health Insurance Portability & Accountability Act regulations by protecting the privacy and security of all patient/client health information; and
• perform other duties as assigned.

Qualifications and Skills

Required:

Minimum qualifications include the following:

• Excellent communication interpersonal skills
• One year experience providing health education to various populations
• Familiarity with the community served by the Agency
• Proficient in MS Office Suite
• Must be mobile

Preferred:

Preferred qualifications include the following:

• Associate Degree or better
• Skilled and experienced in delivery of health education topics to diverse populations
• Knowledge of various healthcare issues affecting the community served by the Agency
• Bilingual: English/Spanish, English/Vietnamese
• Certified Medicaid enrollment preparer
• Allscripts EHR experience
• HCT certified

Compensation and Benefits

Competitive compensation and benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

The Licensed Practical Nurse works with agency clients in the Adult Residential Program (both STC and LTH/IOP). The Licensed Practical Nurse orients clients to the agency and the expectations of services which are to be received through the Medical Staff and managing the agency clients’ medical care. The Licensed Practical Nurse facilitates health care services as a support to the clients’ own self-management. All residents are responsible for their own health care services and management of their medication administration and supply of that medication. It is not the policy of the agency to provide all medical services to agency residents.

DUTIES & RESPONSIBILITES

It is the duty and responsibility of the Licensed Practical Nurse to:

·       assess potential residents for appropriateness for the treatment program;

·       complete an updated assessment on each client after admissions;

·       complete a medical treatment/discharge plan based on updated assessment;

·       communicate the treatment plan with the treatment team upon admission and on a monthly basis;

·       provide on-going health education to all residents as outlined in the Residential Program Manual;

·       provide on-going assessment of acute medical/nursing needs of all residents and refers residents to appropriate treatment centers;

·       monitor prescribed medication consumption and treatments that includes assessing resident knowledge and understanding of medication and treatment regimens, as well as, accuracy of administration;

·       coordinate the management of patient’s medication stock including pharmacy pick-up and drop-off of meds, calling in refills for clients, and upkeep of how medication is stored;

·       conduct urine drug screens on all residents as directed to do so;

·        conduct weekly psycho education classes;

·       follow treatment care plans set forth by the medical staff;

·       document all pertinent health related information about residents on the resident chart that is done routinely and according to nursing standards of practice;

·       complete Incident Report form before the end of a shift if applicable; and

·       maintain HIPAA guidelines; and

·       perform other duties as assigned.

Client Induction duties include the following:

·       Nurse will review all admissions packets to determine if potential client is eligible for program and if they need PPD, medical records requested, H & P, Psych evaluation. On review of the candidate’s drug of choice, last use and consumption level, a determination of need for medical detox may be necessary as well.

·       At time of admission, ALL new admits will meet with a staff nurse. At that time, MARs form, determination of med call schedule for patient, education on med refill process, med slips, and general health conduct will be explained and documented by the nurse and placed into a medical chart.

·       Nurse will place PPD within 72 hours of admission to the program and read within 72 hours of placement. Any clients with a positive PPD or showing signs of possible TB infection will be referred to the Wetmore Clinic for further follow up.

·       Photocopy any insurance or Medicaid card for chart. Document emergency contact and relationship in the event client goes to ER or needs financial assistance for medical.

·       Review of chart will be determine if patient will go onto the psychiatry schedule based on initial determination to enter program. (i.e. follow-up, first visit within 30 days, or prn).

Psychiatry duties include the following:

·       Work with Community Health Center (CHC) staff to ensure that clients who are in need of a psych evaluation as indicated by their initial screen or at the Chief Medical Officer’s request are scheduled for an appointment.

·       Work with treatment staff to report appointments and assist in scheduling if needed.

·       Print out notes/visits from the EHR for client charts and submit for filing.

·       Receive any verbal orders by providers, document, and facilitate them.

Medical duties include the following:

·       Medical slips will be picked up twice daily from the treatment team office.

·       Nurse will take vital signs on patients that have medical complaints that require triage and present them to the CHC with that patient’s chart ready for review.

·       All HIV screening will be offered to OHL clients by the CHC. The Nurse will coordinate with the CHC as needed.

·       Nurse will call and coordinate clients to CHC as needed.

·       Nurse will review all charts seen by the CHC and or arrive by medical feedback sheet and follow instructions as directed. It may be necessary to educate client on diagnosis and treatment plan with goals.

·       Print out notes/visits from electronic health records for client charts and submit them for filing.

Treatment Team Meetings duties include the following:

·       Nurse will attend the weekly treatment team meeting and bring any concerns to the Counselors regarding clients and listen to concerns of the Counselors and assist if it is a Medical Staff issue.

·       Nurse will bring and present the MAR book in the weekly treatment team meetings.

Discharge duties include the following:

·       All clients discharged or graduated from OHL, will obtain their personal medication from the front desk and sign an acknowledgement receipt of the medications that they receive. This receipt is to be scanned into the client’s chart.

·       Medical Staff Daily Inquiries – Report with night staff for shift change.

·       Check in with the Front Desk to know if any clients went to the ER after hours and attain paperwork. Medical visits must be accompanies with a medical feedback sheet, any pertinent labs, and notes for the visit. All clients going out of the house for medical appointments will be obligated to stop at the nurse’s office to report what occurred in the visit and submit any paperwork before going back on the floor.

·       Pharmacy Coordination – Occurs as needed. Pharmacy coordination may include but is not limited to MHSD, Avita, St. Vincent DePaul’s, and local community pharmacies.

·       Facilitate medication refills by instructing clients how to fill out a medication refill request, attain refills, and arrange for payment.

·       Call medications in to pharmacy prior to departure, patient must fill out sheet with financial request.

·       Document on a pharmacy log which clients have pending medications.

·       On arrival of medications, document all arrivals into each client’s chart.

·       Insert any medication information sheets into patient’s chart.

·       Any clients that have stat prescriptions send and fill ASAP if they are antibiotics, anti-inflammatory medication, etc…

·       Clients who do not request medications prior to running out will have this reported to the client’s individual Counselor.

Protocol includes the following:

·       All new admits will have a medical record in the EHR. These records will hold clients’ recent PPD, intake packet from admissions, a medical reconciliation form of all meds, and any medical records that arrived for the client such as History and Physical, Psych Evaluations, Hospital Records, Labs. This chart will be made when the nurse meets the client and is assembled by the Medical Staff.

·       The Medical Staff will establish appropriate medications which can be used at OHL. Narcotics may not be used in the Adult Residential Program (there may be exceptions in a very few cases to this policy but approval for the use of any narcotic must come from the Program Manager prior to administration of such medication.) Certain pain relievers are acceptable on a case by case basis with documentation from the medical provider who provided the pain reliever. The Nurse may be instructed to give clients comfort medications as outline in the policy and instructed by Community Health Center Staff or the Chief Medical Officer.

·       The Medical Staff will establish what medication calls the client will use for their medication regiment. There are four medication calls per day. As needed medications will be used on a case by case basis. This schedule will be written down for the client to have as a reference and present to their Counselor.

·       The clients’ schedule will be documented into a log for medication calls. This log will allow nursing staff to know when a client has been missing medication calls or not taking them correctly.

·       Medication stock will be stored under lock and key in the Nursing Office Medication Room. Clients will only be allowed access to their medication during medication calls and in special circumstances based on the situation and nurses’ clinical judgment.

·       All staff will observe the taking of medication at each medication call. Observing the bottle instructions, the amount of pills client takes, and how low the medication appears in the bottle. Encouraging patients to be aware of their stock of medication is part of the Medical Staff’s duties.

·       Missed medication calls will results in client missing medication if it is too close to the next medication call based on clinical judgment. There will only be three grace opportunities to take late or missed medications. At that time the nurse will notify that client’s Counselor of the behavior to have it addressed as part of their treatment. These cases should be logged into nurse’s log to be presented in treatment team meetings.

·       Ideally, all medication refills must be paid by the client. Patient must be instructed at time of orientation as to how medications are filled and how frequently.

·       All medication refills need to be written onto a medication refill slip and submitted to the Medical Staff. Depending on level in the program, client’s role in refilling their medications will change to allow them to participate more independently.

·       Patients will be oriented to the process of filling out a medical slip when they are sick.

·       Patient will be informed that all sick visits are triaged and addressed in order or urgency. Clients will not be allowed to go to EH for primary care issues unless indicated.

·       If a client repeatedly complains of issues that are impeding their capacity to participate in a residential program, they may be considered inappropriate for the program and discharged if indicated.

·       All suicidal attempts will result in immediate discharge. Suicidal ideation is to be addressed directly with OHL Staff and the client’s safety will be managed accordingly.

Discharge Planning duties include the following:

·       All clients are to be told their obligation to stop by the Nursing Office prior to discharge or graduation to receive their medications. Clients are to be made aware that if they leave OHL at night or on a weekend, they may return to the nurses’ office in 72 hours, medications will be discarded and a note in chart will indicate last day at OHL noting they did not participate in a discharge plan as contracted.

·       All new clients will sign in their medications and sign out their medications. All clients will be given the phone numbers to Behavioral Health and the Primary Care Clinic’s as part of their orientation in the event they leave without a discharge plan.

Daily Task List includes the following:

·       Report in with staff. Review the night log for any ER visits or medical complaints from the night. Match to Incident Reports as needed.

·       Review all needed actions for the day dealing with the CHC as needed: medication orders, lab draws, chart reviews of or any pending documents to file.

·       Review the intake schedule for admissions and prepare appropriately.

·       Review medical slips submitted by clients of OHL. Triage slips to determine urgency of CHC visit. Number of clients seen is variable. Report client needs to the CHC if warranted.

·       Respond to emails in timely fashion and carbon copy appropriate parties.

·       Coordinate new admits into the CHC for an initial H&P and placement of PPD. Range of clients is determined on activity of admissions.

·       Conduct medication calls.

·       Review Admissions packets on all candidates for the Residential Program and advise on eligibility and needed documentation for any medications.

·       Receive charts at admit and review for all necessary components using chart content checklist. Send Residential Program staff all needed documents: H&Ps, TB skin tests, Psych evaluations.

·       Orient any new admits to the medical side of the Residential Program: medication calls and refills, sick slips etc…

·       Coordinate all received medications at arrival to be available to client by first available medication call.

·       Review any outside facility medical records for residential clients and determine follow-ups as needed.

·       Email Counselors promptly regarding any clients off the floor with new medical orders that would affect their treatment and of any pending offsite medical visits.

·       Review Discharge Summary and/or be aware of any clients leaving. List medication stock on form and have client sign for it. Photocopy and scan into client chart.

Weekly duties include the following:

·       Attend Multi-disciplinary Team Meeting. Participate in the medical components of clients cases as needed.

·       Coordinate patient referrals with the Psychiatrist and Nutritionist Follow-up on providers’ instructions.

·       Meet weekly with the Community Health Center as needed.

·       Pull discharged clients and note discharge date on a progress note and file.

·       Manage the MAR daily, weekly, and monthly as needed and file all MAR into client’s charts.

·       Review MAR for patterns of missed medications by clients, inquire with client as to why, report to Counselor, and Behavioral Health contract as needed.

·       Manage the medications refrigerator and discard old medications.

PHYSICAL DEMANDS

The employee may sit comfortably to do paperwork approximately 30-40% of the time. Walking, standing, bending, and carrying of light items such as papers, books, or small parts approximately 60-70% of the time. Employee must be able to walk about the facility and climb stairs. Local travel is required no more than 10% of the time.

WORK ENVIRONMENT

Work is normally performed inside a temperature controlled office setting.

MINIMUM QUALIFICATIONS

Minimum qualifications include the following:

·       LPN license

·       Healthcare CPR

·       Must be able to work independently with limited supervision

·       Must be able to handle a large caseload of medication management for clients

PREFERRED QUALIFICATIONS

Preferred qualifications include the following:

·       Substance Abuse treatment experience

Residential substance abuse program experience.

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Kitchen Assistant. The Kitchen Assistant position is designed to assist in all activities related to culinary operations at the agency. This position assists with all daily activities as they relate to the kitchen, product purchasing, food preparation, food and kitchen supply delivery, kitchen storage, kitchen cleanliness/maintenance, and food service.

Responsibilities and Duties

It is the duty and responsibility of the Kitchen Assistant to:

·        assist with all kitchen related activities;

·        assist in preparation and cooking of food;

·        assist in the delivery of all food and kitchen supplies;

·        assist and oversee clients assigned to work in the kitchen;

·        direct cleaning of kitchen and food storage area;

·        ensure that all clients and staff are compliant with safety practices related to the kitchen and kitchen equipment;

·        conduct and document weekly inventory using agency inventory control;

·        ensure that all food and supplies are properly labeled and organized by date for timely use;

·        add additional inventory as requested by Program Manager or designee;

·        assist with invoices and requisitions related to food, kitchen supplies, and equipment purchasing;

·        coordinate with Program Managers to ensure all food and supplies are within the guidelines of approved agency program menus. Deviations from approved menus must be documented and approved in advance of ordering by the Chief Operations Officer;

·        ensure that kitchen and food storage areas are thoroughly clean and properly maintained, and on a daily basis;

·        report all maintenance issues immediately to the Program Manager or designee;

·        be present for all deliveries in the absence of Kitchen Management and coordinate with the Program Manager to develop a plan to cover deliveries. All deliveries must be accepted and signed by an agency staff member;

·        complete all incident reports, as directed by the Executive Chef or designee, prior to the end of scheduled shift as required by the Incident Reporting Policy and Procedure;

·        assist with filing as requested by the Program Manager;

·        assist with other program functions as requested by Program Manager;

·        perform other duties as required. 

Qualifications and Skills

Required

·        Knowledge of basic sanitation rules and practices

·        Knowledge of food ordering and inventory practices

·        Proficient in MS Office

·        Current Valid Louisiana Driver’s License

·        Excellent written and verbal communication skills

Preferred

·        Serv-Safe certification

·        6 months experience in a group home or health care setting

·        Hospital/Healthcare experience

·        Cleaning experience

Compensation and Benefits

Competitive compensation and benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

EVS Technician-Facilities Department

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time EVS Technician. The EVS will be responsible for all housekeeping duties of OHL’s facilities.  The EVS will perform a variety of cleaning and maintenance duties. The EVS will be in charge of maintaining all program sites/facilities to employer standards. Duties will include cleaning and keeping facilties neat.

DUTIES & RESPONSIBILITES

It is the duty and responsibility of the EVS to:

·       keep buildings in clean and orderly condition;

·       perform mild cleaning duties, such as cleaning floors, showers walls and drains, living; quarters, washing walls, windows, and handrails, removing debris and trash;

·       carry linens, towels, toilet items, and cleaning supplies;

·       disinfect equipment and supplies, ensuring safe and sanitary storage and care of products;

·       polish furniture and room accessories as needed;

·       clean windows, glass surfaces, and mirrors;

·       report repairs and replacements needed when encountered on job;

·       monitor chemicals by tracking chemicals with sign in/out sheet;

·       maintaining daily log of duties perform and time;

·       clean rooms, hallways, dining rooms and group rooms, restrooms, corridors, stairways, dorm rooms, and other work areas so that health standards are met;

·       empty wastebaskets, empty and clean and transport other trash and waste to disposal areas;

·       transport of supplies (will be reimbursed for travel);

·       empty all trash, clean dining rooms and kitchens at all location (if one is available);

·       coordinate with other staff and supervisor daily to ensure that services are provided in an efficient and timely manner;

·       perform or assist with cleaning duties as needed;

·       confer with staff to discuss company policies for cleaning and sanitizing work areas, equipment;

·       monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created;

·       light maintenance work;

·       meal pick-up and drop-off for the Detox Program, breakfast at 6am, lunch at 11am and dinner at 4pm);

·       deep clean all facilities every two weeks;

·       clean facility floors once a week at Administrative offices;

·       clean bathroom floors twice a week; and

·       perform other duties as assigned.

PHYSICAL DEMANDS

Lifting, twisting, standing, bending and traveling to and from facility locations. 90% of work will require some sort of physical activity to be performed. Employee will be required to travel from time to time and must be willing to accommodate needs of various sites. Physically able to reach, stretch, bend, and walk during daily routine, with ability to stand for long lengths of time. Physically able to push vacuum cleaner for extended periods of time. Ability to lift up to 25 to 60 pounds.

WORK ENVIRONMENT

 Work is performed throughout treatment facilities, administrative offices, and residential living quarters, which are temperature controlled. Employee is expected to work in various facility locations.

MINIMUM QUALIFICATIONS

Minimum qualifications include the following:

• General knowledge of cleaning products, supplies, and techniques for cleaning
• Reliable and punctual with a dedicated professionalism to job and duties
• Excellent communication skills
• Excellent time management skills
• Excellent organizational skills
• Ability to work well alone, or with a partner or team
• Ability to adapt to changing schedules or routines
• Ability to assist team members with cleaning duties when needed
• Detail-oriented
• Reliable mode of transportation

PREFERRED QUALIFICATIONS

Preferred qualifications include the following:

• 2 or more years’ experience with commercial cleaning services
• Advanced knowledge of cleaning products, implements and practices

Compensation and Benefits

Competitive Compensation and Benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

Licensed Counselor/Social Worker-Briscoe Lake Charles Program

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL! To recognize your value to our organization, we offer up to $2,000 supervision reimbursement per year, as well as comprehensive, competitive benefits. Join us in making a difference!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Licensed Counselor or Social Worker. The schedule is Monday-Friday 8 am-5 pm and weekends as needed. The Counselor will provide specialized services for the assigned caseload, provide core and ancillary group therapies weekly, individual counseling and when appropriate, family therapy. The Counselor has the main responsibility of maintaining communication with the referral source, court systems, and other involved human service providers as related to the client’s ongoing treatment and discharge planning. The Counselor is responsible for working within the multidisciplinary team to develop treatment planning, treatment case reviews, and all written documentation as required by the agency, state and federal courts, and all funding sources.

Responsibilities and Duties

It is the duty and responsibility of the Counselor to:

·       provide Clinical services to assigned clients; conduct weekly group therapies, individual counseling  and/or family therapy as outlined in treatment plans; co-lead group therapies; conduct family assessments/therapy;

·       function as a liaison to outside agencies, participate in case planning conferences, and treatment meetings and, when necessary, attend court hearings and represent the agency and client(s);

·       maintain contact with and is available to Agency personnel, client’s drug court officer, and family members regarding client's progress, problems and crises;

·       maintain clinical case file for each client to include: assessments, Individual Treatment Plans,

·       Case notes, and discharge summaries;

·       apply ASAM Criteria to treatment planning;

·       maximize units of services and maintain contract units of service by working with clients to stay engaged in treatment;

·       provide crisis management when indicated by client need;

·       assist with the planning and organization of therapeutic client actives both at and outside of the facility;

·       ensure all written reports are up-to-date in case file;

·       ensure completion of electronic medical record documentation;

·       attend staff and other meetings;

·       attend regularly scheduled in-service training;

·       participate in quarterly training with staff;

·       complete all Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;

·       adhere to all Louisiana Department of Health and Agency contract requirements;

·       maintain COA standards and participate in COA site audits;

·       collaborate with other departments;

·       work with Bayou Health providers for initial authorization and concurrent authorizations;

·       ensure that all sign in sheets are printed for group and all groups are batched for billing; and

·       perform all other duties as assigned.

Qualifications and Skills

Required:

Minimum qualifications include the following:

·       High School Diploma or equivalent

·       Valid CIT certification

·       Currently enrolled in a Clinical Social Work or Counseling Master’s Degree program 

·       At least 1 year of substance use disorder treatment modalities (emphasis on Minnesota Model) and DSM-V experience

·       Excellent communication skills

 ·      RAC, CAC, PLPC, LPC, LMSW, LCSW, CIT, LAC

Preferred:

Preferred qualifications include the following:

·       Bachelor’s Degree in Clinical Social Work or Counseling

Compensation and Benefits

Competitive Compensation and Benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Health Care Specialist. Health Care Specialist in the first responder for medical emergencies and works with guests and staff in the Low Barrier Shelter (LBS). The Health Care Specialist assesses, orients, facilitates, and support health care services to shelter guests. All guests are primarily responsible for their medical care and management to include medication administration, supply and storage of that medication. 

Responsibilities and Duties

It is the duty and responsibility of the Health Care Specialist to:

• administer vital signs to admitted guests for continued appropriateness for shelter stay

• provide basic life support

• schedule newly admitted guests to OHL’s FQHC or health care facility of choice (when necessary)

• Refer non-medically appropriate guests to alternative shelter and/or care

• provide on-going health education to guests, when necessary, as outlined in the LBS manual

• provide on-going assessment of acute medical needs

• respond to guest medical emergencies in a timely manner

• communicate with medical professionals to rely pertinent medical information

• work with case management to coordinate care for guests

• refers guests to appropriate substance abuse treatment facility

• provide on-going prescribed medication support consumption and treatments that include education on medication and/or treatment regimens

• coordinate the management of guest’s medication stock including pharmacy pick-up and drop-off, calling in refills for with guests, and ensuring medication is securely stored

• enter pertinent health related information into HMIS

• coordinate services with OHL’s iPrevent Prevention Department

• ensures a safe environment for all guests by conducting interior and exterior rounds

• complete Incident Report when needed

• complete rounds inside and outside the facility every 30 minutes

• assist with other shelter functions as requested Program Manager and/or Shelter Supervisor

• maintain HIPAA guidelines; and

• perform other duties as assigned

Qualifications and Skills

Required:

Minimum qualifications include the following:

• EMT-P Certification 

• Healthcare CPR/BLS

• Proficiency in Microsoft Office Software

• Bilingual (Spanish) a plus

• Must be able to work independently with limited supervision 

• Must be able to handle a large caseload of medication management for guests

Compensation and Benefits

Competitive Compensation and Benefits package include insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

·     

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a contract Psychiatric Nurse Practitioner. The Nurse Practitioner works with agency clients in the Fairview Program. The Nurse Practitioner position serves as a direct care provider for behavioral health services and primary care for clients (ASAM III.5). Clients in this program require medical assessment and oversite during their treatment.

Responsibilities and Duties

It is the duty and responsibility of the Nurse Practitioner to:

·        provide direct care to patients within the Scope of Practice for which the provider is licensed;

·        manages patient care under Best Practices, UDS recommendations, and as prescribed to maintain accreditation;

·        conduct thorough documentation of visits and medical orders to support billing charges;

·        complete billing components of visit to optimize revenue within dictated time frames;

·        oversee care delivered by medical support staff by providing feedback on immediate care activities and reporting to direct supervisor on concerns that expose the agency or endanger a patient’s health outcomes;

·        participate in webinars and conference calls relative to assigned program;

·        implement and manage Best Practices initiated by Quality Improvement/Quality Assurance staff;

·        identify and prioritize medical decision making with a fiscally minded approach to care;

·        coordinate and supervise the completion of daily tasks related to direct patient care on matters related to Health Outcomes i.e. referrals, lab orders, lab review, medical records review;

·        organize and implement work flow strategies to support provider visits, billing and patient care as part of feedback to Program Manager during supervision;

·        coordinate with Quality Improvement Program Manager in implementation of Quality Assurance measures to ensure data integrity and outcomes are met;

·        assure support staff document all pertinent health related information in the client’s electronic medical chart as instructed and as part of standards of practice designed to improve patient care, support billing, and meet Quality Improvement goals;

·        observe Occupational Safety and Health Administration during all elements of daily operations, including but not limited to phlebotomy, in-house testing, medical interventions, medical waste and managing infection control;

·        observe Health Insurance Portability and Accountability Act compliance; and

·        perform other duties as assigned.

Administrative Duties and Responsibilities:

It is the duty and responsibility of the Nurse Practitioner to:

·        meet regularly for One on One meetings with the Program Manager;

·        participate in regularly scheduled Program meetings;

·        respond to the Chief Medical Officer as needed;

·        ensure timely completion of all assigned administrative reports;

·        keep licensure current and meet credential requirements as requested;

·        meet with the Chief Medical Officer on the practice and update as needed on trends, changes, alerts, concerns, and any matter which impacts patient care, services rendered, or billing when asked to do so;

·        attend continuing education programs that provide updated information on health topics pertinent to caring for patients and effective clinic practice;

·        participate in design, implementation, and support of Quality Improvement/Quality Assurance initiatives within the setting; and

·        perform other duties as assigned.

Qualifications and Skills

MINIMUM QUALIFICATIONS

Minimum qualifications include the following:

• Master’s Degree in Nursing Science
• Active, unencumbered PMHNP license in the state of LA with prescriptive authority
• Current good standing with regulating National Certifying Board
• Current CPR certification
• Minimum 1 year clinical experience
• Electronic Health Records experience
• Proficient in MS Office 365 Suite
• Excellent communication skills
• Ability to exercise patience, approachability and consistency in a high stress environment

PREFFERED QUALIFICATIONS

Preferred qualifications include the following:

• FQHC and medical home model knowledge
• Suboxone certification

Compensation and Benefits

Competitive Compensation and Benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Sanitation Assistant. The Sanitation Assistant will be responsible for all housekeeping duties of the Low Barrier Shelter.  The assistant will perform a variety of cleaning and maintenance duties. The assistant will oversee maintaining program sites/facilities to OHL’s standards. Duties will include cleaning and keeping the grounds neat.

Responsibilities and Duties

It is the duty and responsibility of the Sanitation Assistant to:

·        keep buildings in clean and orderly condition;

·        perform duties, such as cleaning floors, showers walls and drains, living quarters, washing walls, windows, and handrails, removing debris and trash;

·        carry linens, towels, toilet items, and cleaning supplies;

·        disinfect equipment and supplies, ensuring safe and sanitary storage and care of products;

·        polish furniture and room accessories as needed;

·        clean windows, glass surfaces, and mirrors;

·        monitor chemicals by tracking chemicals with sign in/out sheet;

·        maintaining daily log of duties perform and time;

·        clean rooms, hallways, dining rooms and group rooms, restrooms, corridors, stairways, dorm rooms, and other work areas so that health standards are met;

·        empty wastebaskets, and transport other trash and waste to disposal areas;

·        transport of supplies (will be reimbursed for travel);

·        empty all trash, clean dining rooms, and kitchens;

·        coordinate with other staff and supervisor daily to ensure that services are provided in an efficient and timely manner;

·        work with staff to discuss company policies for cleaning and sanitizing work areas, equipment;

·        monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created;

·        deep clean all facilities every two weeks;

·        clean bathroom floors twice a week; and

·        report repairs and replacements needed when encountered on job;

·        light maintenance work;

·        perform other duties as assigned.

Qualifications and Skills

Required

·        General knowledge of cleaning products, supplies, and techniques for cleaning

·        Reliable and punctual with a dedicated professionalism to job and duties

·        Excellent communication skills

·        Excellent time management skills

·        Excellent organizational skills

·        Ability to work well alone, or with a partner or team

·        Ability to adapt to changing schedules or routines

·        Ability to assist team members with cleaning duties when needed

·        Detail-oriented

·        Reliable mode of transportation

Preferred

·        2 or more years’ experience with commercial cleaning services

·        Advanced knowledge of cleaning products, implements, and practices.

Compensation and Benefits

Competitive compensation and benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL (Odyssey House Louisiana)!

Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Case Manager. Case Manager position determines eligibility for guests to participate in the agency’s Low Barrier Shelter (LBS). The Case Manager will assess guests' needs to create an effective housing plan.  Case Managers will meet with guests regularly to ensure they are reporting to referred community resources pertinent to housing. Case Managers will use LA Medicaid system and assist guests with applying and/or recertifying as needed.  Accessing and entering information into ViaLink’s Homeless Management Information System (HMIS) database, case note documentation, discharge planning and monitoring programmatic activities pertinent to the guest’s progress towards obtaining housing will be the primary responsibility of the Case Manager.  In some cases, the Case Manager may provide guests with transportation to medical appointments by utilizing Medicaid transportation or an agency vehicle when necessary. Case Managers will prepare weekly, monthly, quarterly, annual reports, and attend all department me as required.

Responsibilities and Duties

It is the duty and responsibility of the Case Manager to:

·        document services and provide case management to approximately thirty or more guest(s) as assigned;

·        Case Management will involve screening, intake, assessment, individualized housing plan development, monitoring, linkage to appropriate community resources, follow up, appropriate transition to housing, etc.;

·        assist guest(s) with obtaining vital records, ID cards, Driver’s License and other documentation;

·        establishing partnerships with housing agencies

·        assist guest with signing lease agreements when necessary

·        assess guest insurance status and follow agencies policy and procedures to obtain and maintain Louisiana Medicaid status;

·        enter guest’s information into the appropriate agency’s database(s) in a timely matter and update as needed;

·        prepare and submit reports to Project Manager in a timely manner;

·        maintain up-to-date information regarding guest occupancy, move outs, and vacancies

·        utilize Motivational Interviewing (MI), a client-centered approach for eliciting behavior changes by guiding participants to explore and resolve ambivalence;

·        ensure that guest(s) are referred to and/or aware of available vocational, educational, housing, and social services in the community;

·        attend required meetings and trainings;

·        verify the results of the assistance provided to close the case, as per the approval of the Program Manager;

·        provide crisis management when indicated by guest(s) needs;

·        complete any Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;

·        maintain guests’ licensing requirements;

·        oversee daily guest activities for guest(s) in the LBS; and

·        perform other duties as assigned.

Qualifications and Skills

Required

·        Be over 18 years of age

·        Excellent communication, organizational, and interviewing skills

·        Ability to work with unhoused guests of diverse backgrounds and disabilities including physical, mental, substance abuse, immunodeficiencies, etc.

·        B. A. Degree in social work/behavioral science or three years relevant work experience

·        Valid Louisiana Driver’s License with cleaning driving record

·        Ability to navigate eight passenger van

Preferred

·        Personal experience of being unhoused

·         At least three years of case management experience with the target population

·        Database management experience

Compensation and Benefits

Competitive compensation and benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.