Case Manager - CSS

Compensation: $17/hr.

Case Manager Community Supportive Services

Join our mission to provide a comprehensive continuum of care for people in Louisiana, encompassing primary care, behavioral health, and substance use disorder treatment. Help save lives at OHL!

Job Summary

Odyssey House Louisiana, Inc. is seeking an experienced full-time Case Manager that is responsible for engaging all clients upon admittance into Odyssey House Louisiana, Inc. (OHL). The schedule for this position is Monday-Friday 8am-5pm. The Case Manager is responsible for engaging all clients upon admittance into Odyssey House Louisiana, Inc. (OHL). The Case Manager will inform the client(s) of the different programs and levels of care. The Case Manager will develop and implement strategies to ensure that client(s) transfer from each level of care (e.g., from Detox into Residential, from Residential to Outpatient/Housing, from Outpatient with Housing to Sober Living). The Case Manager will follow-up with client(s) to ensure that the client(s) whereabouts are tracked throughout their treatment stay.  The Case Manager will follow-up with client(s) to ensure that they are enrolled into OHL's Community Health Center and adhere to their follow-up appointments. The Case Manager is responsible for monitoring client(s) progress and needs, discharge plans, and tracking participants who have exited the program. The Case Manager is responsible for entering data into the agency's assigned databases and prepares weekly, monthly, quarterly, and annual reports reflecting such activity. The Case Manager must negotiate LA Medicaid systems. The Case Manager will transfer client(s) to the Residential Program and will be responsible for monitoring Sober Living Program (SLP) participant(s) and units. The primary goal of the Case Manager is to support the client, encourage them to stay in treatment, and help fill their needs or gaps in care with resources from OHL and/or the community. The Case Manager will support and coordinate with each program and staff with the goal of retaining clients in treatment. 

PHYSICAL DEMANDS

 Lifting, twisting, standing, bending for periods of time will occur (As you will pick up office supplies and assist client(s).) Employee may be required to travel from time to time. (Program conferences and trainings).

WORK ENVIRONMENT

 45% of the work is normally performed in a shared office setting and 55% will be performed outside with varying temperatures as you visit clients.

Responsibilities and Duties

It is the duty and responsibility of the Case Manager to:

• provide case management that will involve screening, assessment, service plan development, linkage to appropriate community resources, discharge planning and follow up;
• coordinate with the OHL Federally Qualified Community Health Center (FQHC) staff to ensure that client(s) are adhering to appointments;
• schedule or reschedule transportation to/from medical appointments;
• assess clients Medicaid status and follow agencies policy and procedures to obtain and maintain Medicaid status; assist with verifying insurance information;
• ensure clients understand time, place, needs for medical appointments, procedures, education;
• coordinate with OHL department staff to determine best time to meet with clients to discuss OHL’s programs;
• coordinate with program staff to follow-up with client throughout their treatment stay;
• develop strategies to follow-up with client(s) prior to and upon discharge;
• schedule and perform efficient client, office, and SLP unit(s) visits that are geared towards client(s) maintaining sobriety while becoming self-sufficient;
• assist participants with obtaining documents such as identification, social security card, birth certificate, etc. as required;
• enter participant’s information into the appropriate agency databases in a timely matter and update as needed;
• prepare and submit reports to Program Manager in a timely manner;
• facilitate and coordinate supportive service activities with other program staff including employment assistance activities, such as job readiness training, resume preparation, interview practice, attending job fairs and networking with perspective employers, etc.;
• conduct quality assurance and self-monitoring plan as assigned by the Program Manager;
• establish and maintain collaborative working relationships with community resources;
• attend appropriate coalition and other community resource meetings;
• attend training and workshops;
• work a flexible schedule; and
• perform other duties as assigned.

Qualifications and Skills

Required:

Minimum qualifications include the following:

• Valid Driver's License
• High school diploma or equivalent
• 3 years successful experience in adult case management or equivalent experience
• Ability to work with homeless individuals of diverse backgrounds, and disabilities including physical, mental, substance abuse, HIV/AIDS, etc.
• Outstanding organizational, verbal, and written communication skills
• Ability to adapt to change in a fast-paced environment
• Ability to perform daily duties to achieve expected outcomes and performance
• measures with minimal supervision
• Ability to travel to various sites daily

Preferred Qualifications

Preferred qualifications include the following:

• Undergraduate degree in social work or behavioral science
• Experience in LA Behavioral Health Partnership Billing
• Experience in providing Community Psychiatric Treatment; Psychosocial Rehabilitation and Crisis Intervention
• Knowledge of AA/CA/NA/Faith Based Principles

Compensation and Benefits

Competitive compensation and benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.