Case Manager - Low Barrier Shelter

Case Manager-Low Barrier Shelter

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Job Summary

Odyssey House Louisiana, Inc. is seeking a full-time Case Manager. Case Manager position determines eligibility for guests to participate in the agency’s Low Barrier Shelter (LBS). The Case Manager will assess guests' needs to create an effective housing plan.  Case Managers will meet with guests regularly to ensure they are reporting to referred community resources pertinent to housing. Case Managers will use LA Medicaid system and assist guests with applying and/or recertifying as needed.  Accessing and entering information into ViaLink’s Homeless Management Information System (HMIS) database, case note documentation, discharge planning and monitoring programmatic activities pertinent to the guest’s progress towards obtaining housing will be the primary responsibility of the Case Manager.  In some cases, the Case Manager may provide guests with transportation to medical appointments by utilizing Medicaid transportation or an agency vehicle when necessary. Case Managers will prepare weekly, monthly, quarterly, annual reports, and attend all department me as required.

Responsibilities and Duties

It is the duty and responsibility of the Case Manager to:

·        document services and provide case management to approximately thirty or more guest(s) as assigned;

·        Case Management will involve screening, intake, assessment, individualized housing plan development, monitoring, linkage to appropriate community resources, follow up, appropriate transition to housing, etc.;

·        assist guest(s) with obtaining vital records, ID cards, Driver’s License and other documentation;

·        establishing partnerships with housing agencies

·        assist guest with signing lease agreements when necessary

·        assess guest insurance status and follow agencies policy and procedures to obtain and maintain Louisiana Medicaid status;

·        enter guest’s information into the appropriate agency’s database(s) in a timely matter and update as needed;

·        prepare and submit reports to Project Manager in a timely manner;

·        maintain up-to-date information regarding guest occupancy, move outs, and vacancies

·        utilize Motivational Interviewing (MI), a client-centered approach for eliciting behavior changes by guiding participants to explore and resolve ambivalence;

·        ensure that guest(s) are referred to and/or aware of available vocational, educational, housing, and social services in the community;

·        attend required meetings and trainings;

·        verify the results of the assistance provided to close the case, as per the approval of the Program Manager;

·        provide crisis management when indicated by guest(s) needs;

·        complete any Incident Reports prior to the end of scheduled shift as required by Incident Policy and Procedure;

·        maintain guests’ licensing requirements;

·        oversee daily guest activities for guest(s) in the LBS; and

·        perform other duties as assigned.

Qualifications and Skills

Required

·        Be over 18 years of age

·        Excellent communication, organizational, and interviewing skills

·        Ability to work with unhoused guests of diverse backgrounds and disabilities including physical, mental, substance abuse, immunodeficiencies, etc.

·        B. A. Degree in social work/behavioral science or three years relevant work experience

·        Valid Louisiana Driver’s License with cleaning driving record

·        Ability to navigate eight passenger van

Preferred

·        Personal experience of being unhoused

·         At least three years of case management experience with the target population

·        Database management experience

Compensation and Benefits

Competitive compensation and benefits package includes insurance (health, dental, vision, life, long-term and short-term disability), leave benefits and 401k match.